The Loughton Surgery
LA
Lubna A. one year ago • From Google
Excellent
Exceptional standard of care. As a relatively new patient at this practice, I have been thoroughly impressed and would strongly encourage others to register here. The appointment booking process is efficient and does not involve lengthy waiting times on the telephone. During a challenging period, I felt well-supported throughout. When I needed administrative documentation, the request was processed promptly within half an hour. The practice demonstrates a modern approach to healthcare delivery, utilising text messaging for sending documents and appointment confirmations. Combined with clinicians who are genuinely attentive and unhurried during consultations, I feel my health concerns are properly listened to and appropriately managed. Having experienced both private and NHS healthcare settings previously, this practice delivers a comparable standard of care to private provision. The administrative team at reception are particularly welcoming and professional, which enhances the overall experience. I am grateful for the quality of service provided by everyone here.
Özlem D.