Mount Avenue Surgery
MM
Matt M. one year ago • From Google
Excellent
Life generally follows the principle of balance and reciprocity. I recognise that some of my neighbours have had difficult experiences, but I believe that with persistence they too will find positive outcomes, as my own experience at this practice has consistently been good. Compared to stories I hear about other surgeries, I feel we are fortunate here. Receptionists respond to the energy you bring; if you approach them with frustration they may become more defensive, as they are frontline staff tasked with protecting both their clinicians and patients. However, I have only encountered warm welcomes and friendly conversation at the reception desk. Many patients may not realise that speaking to the practice manager is always an option if concerns arise. I have also heard neighbours mention difficulties getting appointments. Yet when I visited yesterday with a persistent cough that had lasted a week, the receptionist was able to offer me a slot at 10:30am on the same morning—which is remarkably quick. I have not consulted with every clinician at the practice, so my experience is limited to several of them. Most have been attentive listeners who offered sensible, practical advice delivered in a friendly manner. One clinician was somewhat more direct in their approach, though this was not necessarily negative. I have found one particular clinician to be especially suited to their role, with an excellent bedside manner and genuine commitment to patient care. Notably, this clinician continued to see patients whilst managing their own health concerns, prioritising positive experiences for all who attended. This review is intended as appreciation for the whole team, as recognition and acknowledgement help us all to maintain our commitment and effort in our daily work.
Pritesh K.