Mount Avenue Surgery

I would like to take this opportunity to express my gratitude to the nursing team and staff at the practice. Their professionalism and friendly approach were greatly valued. I was seen promptly upon..

I have been attending this practice for over thirty years, and I am disappointed to see that it has declined significantly from what was once a highly regarded surgery. I have concerns about the..

My mother was a patient at this surgery and while the staff were generally polite and helpful, she found one clinician to be dismissive and lacking in empathy during a challenging period. She felt..

The reception team's service fell short of expectations, with interactions that came across as discourteous and unhelpful, alongside information that proved to be inaccurate. There appears to be a..

The initial surgery declined to offer an appointment due to concerns about potential Covid symptoms. I mentioned that I had already completed a home test with a negative result, though I was told..

The management team could be more responsive to patient needs. It is unfortunate, as the reception staff are generally very pleasant and helpful.

This practice has been extremely disappointing. Since the pandemic, consultations continue to be conducted remotely rather than in person. Despite having multiple practitioners available at the..

The reception team's conduct fell short of professional standards, and the clinical staff did not meet expectations.

I believe this is the finest medical practice I have attended. All members of the team demonstrated politeness and professionalism throughout my visits. The clinicians and support staff were..

Although my concern was straightforward, involving only basic wound care procedures, the front desk staff were efficient and supportive in arranging my appointment, and the clinical team who..

I felt completely unsupported throughout my time at this practice. I was disappointed by the level of care I received and felt dismissed on multiple occasions. During a particularly difficult period..

I've had a really positive experience with the staff over the past few weeks during a difficult time. They've been extremely helpful in getting me seen promptly and have shown great understanding..

I don't normally leave reviews, but after switching from my previous practice to my current one, the difference between the two was astonishing. The reception staff are friendly and helpful. I was..

The reception team demonstrated efficiency and courtesy throughout their interactions.

Disappointing service experience. I attended the surgery in person, but was instructed to contact them by telephone as walk-in appointments are no longer available. When I called, the receptionist..

I feel that despite the pressures facing the NHS, there should be a stronger commitment to patient care standards. The reception staff, while doing their job, seem to make it difficult to secure..

Appointment availability can sometimes involve longer waiting periods, though I believe this may be a systemic issue rather than something specific to this practice. I have experienced some..

Thank you for seeing me today. My experience with you and your surgery has consistently been excellent. You create a warm and welcoming atmosphere that puts patients at ease. Even when appointments..

Every time I visit the surgery, I'm advised to wait a bit longer. This has happened twice recently. After returning a week later with symptoms that had become worse, I was told to wait another 10..

I have had two very negative interactions with receptionists at this practice. After injuring my foot while away, I attended a medical centre abroad where I received treatment and was advised to..