Unity Health - Kimberlow Hill Surgery

Disappointing interactions with team members

I have found the service to be unhelpful and dismissive, with interactions that felt discourteous. There have been instances where I felt uncomfortable with how matters were handled in the presence..

Extremely disappointing experience overall. Getting through to reception by phone proves difficult, and when you do manage to connect, you're informed that appointments can only be booked during a..

Extremely disappointing experience. The practice makes it very difficult to obtain appointments and appears to lack organisation, with paperwork going missing and appointment delays occurring...

Unhelpful front desk experience

The team members are approachable and welcoming, however there appear to be significant organisational challenges. It took approximately two months to secure an appointment for a routine health..

My husband, who manages a chronic condition requiring regular medication, has experienced what feels like inadequate care from this practice. On multiple occasions, his repeat prescriptions have been..

Over the past several weeks, the practice at this location has provided outstanding care. Both my spouse and I have experienced swift and high-quality attention to our health concerns. The clinical..

The practice demonstrates genuine effort in providing care, with any shortcomings largely reflecting the constraints of contemporary healthcare rather than individual failings. I was somewhat let..

Attended the clinic with my partner and experienced a wait exceeding one hour in total. Approximately two weeks afterwards, received a parking charge for exceeding the 1.5 hour limit imposed by the..

I have had mixed feelings about my care overall. While I experienced what I felt were inaccurate diagnoses on multiple occasions, which led me to seek private treatment, my recent interactions with..

I have been waiting on hold for nearly two hours without reaching anyone. Another caller ahead of me appears to have been waiting for approximately half an hour. The wait times are frustrating. I..

The administrative processes at this practice have significantly impacted the quality of service received. Recent modifications intended to streamline and organize patient information have not..

I would strongly advise against using this GP surgery. Accessing care is extremely challenging, with lengthy wait times to reach anyone regardless of when you call. When contact is made, interactions..

I have experienced significant difficulties with appointment availability, facing waits exceeding a month between bookings. When I finally secured an appointment, it was subsequently cancelled,..

Extremely helpful in resolving a medication matter via telephone during late Friday hours.

Called requesting an urgent appointment and received a text message several days later enquiring whether my health issue persisted. This response was not helpful and left me feeling I had no choice..

The reception staff came across as impatient. I visited the pharmacy for over-the-counter medication and was advised to arrange a GP appointment first to confirm what I was experiencing. When I..

Had an early morning appointment with a healthcare professional. As my concern was hearing-related, the clinician demonstrated considerable patience throughout the consultation. The issue I was..

I had a great experience at my appointment today. I called ahead to see if same-day availability could be arranged for my sore throat concern. The clinician was very kind and accommodating, managing..