JW

Joan W. 3 years ago • From Google

Rating

Excellent

Quick appointment when baby needed urgent care

I contacted the surgery at midday on a Thursday to register my infant and arrange an appointment as she seemed unwell. The receptionist arranged a consultation within a couple of hours. My baby was quite unsettled during the examination, which understandably caused me concern and distress. The clinician demonstrated great empathy and reassurance throughout. I was promptly referred to the hospital for additional investigations, where my baby was diagnosed with a viral infection. The following morning, after an overnight hospital stay, the clinician called to check on both my baby's and my own wellbeing. I have been extremely impressed by the compassionate and thorough care provided by the entire team at the practice and would strongly encourage others to use their services. I am very grateful to everyone involved.

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