West Kensington Gp Surgery

The reception experience was unsatisfactory, with my appointment request being declined and my attempt to speak with the practice manager also being refused. Rather than being seen in a private..

I had difficulty obtaining an appointment for my young infant despite persistent attempts and a referral from 111 that appeared to be overlooked. Once seen, the consultation lasted approximately one..

I have been waiting for 45 minutes at this point. I arrived for my appointment on time and checked with reception after half an hour to confirm that I would still be seen, as my wait was extending...

The administrative team and nursing staff are consistently pleasant and diligent, and I have always found them to be approachable and supportive.

I have found my experience at the local NHS GP surgery to be very positive. The team members are considerate, attentive, and genuinely supportive. As someone whose first language is not English, I..

The staff members at this practice, including both clinical and administrative personnel, demonstrated professionalism, warmth and compassion throughout my visit. I appreciated the quality of care..

The best GP practice I've been to in the UK by far. The team runs a tight ship. Very quick to respond to new requests and their appointment system allows them to triage new requests effectively..

Every time I have attended appointments at the practice, whether visiting with family members, all of the staff have been exceptional and demonstrated genuine kindness. This includes the clinical..

Excellent medical practice with welcoming and supportive front desk personnel who are consistently courteous and well-organised. Much appreciated.

Had a positive experience with the video appointment format. The connection was reliable and the visual quality was clear throughout. Would be happy to use this method for future consultations.

I relocated and decided to register with a practice near my workplace rather than one closer to home, and I'm really pleased with that decision. The staff at this GP surgery are outstanding across..

I attended the clinic with my young child a few weeks back and found the level of attention we received to be notably quicker compared to other healthcare facilities I've visited. The team at the..

I recently had a rather disappointing experience with the customer service at this practice. I called them after being informed that my healthcare provider had relocated to this location, as I..

👎 👎 👎 👎 👎 👎 I will always give you this rating of zero, which is what you deserve in my view. You do not merit anything positive from me. What happened during my visits to your surgery..

I felt very satisfied with my visit. The service was excellent, particularly from the staff member I encountered, who demonstrated kindness and friendliness while showing genuine care in providing..

I have been attending this surgery since childhood, and while it has relocated, I have continued as a patient. Recently, I was seen by a member of the nursing staff for a respiratory condition, and..

Excellent practice! Thank you so much for your wonderful support. The front desk team are remarkably compassionate, responsive, and a joy to interact with.

I've attended appointments on two separate occasions, and on both instances I experienced waits exceeding 45 minutes before being seen (despite each appointment itself lasting less than 5 minutes)...

Similar to feedback from other patients, I experienced the receptionist as abrupt and dismissive. There appears to be a notable gap in professionalism and empathy among some staff members...

I received exceptional care at the local surgery. I was genuinely appreciative of the thorough assessment provided during my appointment and the exceptionally kind reception staff member who was..