Norwood Medical Centre

A member of the reception team caused me considerable stress and anxiety during my time at this practice, and I'm not sure where to begin. I found interactions with one particular receptionist..

The practice has been very difficult to access. Attempting to book appointments by calling at the designated time has been unsuccessful, with calls going unanswered. It feels as though getting any..

I have never experienced such poor communication from reception staff before. I was advised to anticipate a call after phoning in the morning, but no contact was made by evening. When I called back..

I consistently attempt to reach the practice at opening time, but frequently encounter an engaged line. When I do manage to connect with reception, I'm advised to try calling again the following..

Difficulty obtaining appointments is a recurring issue. When availability is secured, consultations typically occur via telephone after a considerable waiting period of several days to weeks.

The clinical staff at this practice are of a high standard. The reception team, however, presents a mixed picture. Some receptionists could benefit from additional training in customer service..

I have been a patient at this practice since its earlier location, having registered at birth many decades ago. Throughout my time as a patient, I have consistently experienced no difficulties..

The reception staff, along with others, displayed a dismissive attitude. When I attempted to explain my situation, I was repeatedly interrupted and not given the opportunity to fully express myself..

They provided me with medication that was not appropriate for my needs.

It's difficult to secure an appointment at this practice. When availability does come up, the wait times are quite lengthy. I apologize for having work commitments that make scheduling challenging.

I have been a patient at this practice for many years and would happily recommend it to anyone considering registering there as it is an excellent medical facility.

I can only agree with the other reviews regarding the reception staff. They come across as quite dismissive and frequently interrupt you mid-sentence. I submitted a prescription request via email..

I called at 8am precisely and was informed there were ten people ahead of me in the queue. Once the receptionist became available, I requested an appointment for that same day, but was advised to..

I have experienced no issues whatsoever. The medical staff have called me back when I requested them to do so, and they have been wonderfully lovely and kind throughout.

If I could rate this surgery any lower I would. I had an extremely disappointing experience. Ordinarily I rarely need to visit the doctors, but on this occasion following a surgical procedure, I..

Quick appointment with no delays, courteous and professional approach. (Had been recommended by my general practice) Excellent!

I'm struggling to know where to begin with my experience. This practice has been deeply frustrating. Clinical staff members I haven't previously encountered have made decisions regarding my..

The clinical staff are good but the reception team are not performing their duties adequately. A prescription was left waiting and was supposed to be communicated but this did not happen. When..

The reception staff demonstrated helpfulness and friendliness throughout my interactions with them. I found myself disagreeing with some of the negative feedback that has been posted about this..

Absolutely disappointing experience with the front desk staff. If the role isn't a good fit, it would be better to seek alternative employment rather than allowing frustration to affect how patients..