The Willows Medical Centre

I felt that the clinical staff were operating beyond their competency level without seeking alternative perspectives, and I found the reception team to be unhelpful and dismissive. The receptionist..

Contacted the practice to arrange a blood test in advance, only to discover that advance bookings are no longer available and appointments must instead be secured through the same-day morning..

AVOID THIS PRACTICE!!!!! Telephone lines are not responsive Call menu systems frequently disconnect There appears to be an inconsistency in service speed - lengthy waits during in-person visits..

The team here has been wonderful and supportive! I've consistently had positive experiences whenever I've sought care.

I'm uncertain about what happened in this situation. An insurance company contacted me requesting a medical report prior to submission. The practice was meant to call me, but after a week they..

Would give no stars if possible. Appointments typically run significantly behind schedule. The clinical staff came across as dismissive. Getting in touch with the practice is very difficult. Found..

The experienced practitioners who provided good care appear to have moved on, and it has become increasingly difficult to obtain appointments since the pandemic began. I have not had an in-person..

I have consistently received excellent care at this practice from all members of the team, including clinical staff, administrative personnel, and those who conduct blood tests. Appointments are..

ABSOLUTELY OUTSTANDING SERVICE!!! We only recently relocated to the area and when I searched online for the practice contact details, I was somewhat apprehensive about the unfavourable feedback I'd..

After spending two days trying to secure an appointment through phone calls to one practice and encountering unhelpful staff, I contacted another practice and spoke with a receptionist who was..

This practice was previously excellent with staff who genuinely engaged with patients and showed they cared. It appears that those individuals are no longer part of the team. Getting through to the..

The quality of care at this practice has declined noticeably. Obtaining an appointment requires a lengthy wait, and the front desk team came across as unwelcoming and unhelpful during my..

Attempting to reach the practice just before opening time results in a closed message, while calling at the official opening hour indicates that all lines are currently occupied with no option to..

The telephone service is difficult to access and I have been unable to reach the practice by phone.

I recently relocated to the area, which meant I needed to register with a new medical practice. Since I had been with the same surgery for many years, I was understandably apprehensive about making..

The practice does not meet expectations. I waited throughout the day for a scheduled telephone appointment that never materialised. Accessing medical care at this surgery proves to be an extremely..

It is consistently difficult to reach the practice for appointments with a doctor.

I attempted to contact this practice after noticing significant changes to their website, which has made ordering repeat medications considerably more difficult. The telephone ordering option also..

Disappointing experience with appointment availability. I attempted to contact the practice on multiple consecutive mornings without success, and when I finally managed to get through later in the..

Excellent healthcare professionals who provide attentive care for both myself and my loved ones. The team demonstrates genuine compassion in their approach.