Guidepost Medical Group

I am unable to reach anyone at the practice by phone and can only communicate through online channels. I have been experiencing significant shoulder discomfort for a week. After submitting an online..

Why is it unclear what the opening times are during the Easter period? All that happens is you get an automated message saying the surgery is closed, with a suggestion to look at the website, but..

This has been the most disappointing medical practice I have experienced. The team members were unwelcoming and unhelpful, and securing an appointment proved to be extremely difficult. I would rate..

I found this to be among the least satisfactory medical experiences I've had. During one visit, when I attempted to raise two separate concerns, I was told that the practice prefers to address only..

I had a very frustrating experience with this practice. My partner attempted to reach the surgery repeatedly throughout the morning when they opened, and after finally getting through, was kept on..

Frustrating experience when a family member was discharged from hospital with only a week's supply of medication. The practice indicated they had not received the discharge documentation initially,..

It is very difficult to obtain an appointment at this practice. When I recently called to request an urgent consultation, I felt the response was dismissive and unhelpful. Due to my concerns about..

I can only rate this as 1 star since I cannot give a lower score. Obtaining an appointment is extremely difficult, as the only available slots appear to be with trainee staff rather than experienced..

Medication was discontinued without explanation and I'm unable to discuss this concern with anyone due to changes in how the practice handles contact requests. I now face a significant wait before I..

I'm new to this practice but I used the online consultation form and received a prompt response. The mental health support staff member was incredibly helpful and supportive throughout. The..

Throughout my time with the practice, I have had nothing but positive experiences. The team has consistently been friendly and welcoming, and my relative's healthcare provider has demonstrated..

It is extremely difficult to obtain an appointment when you require medical attention. You would be better served contacting the NHS helpline instead, as relying on this practice to provide timely..

I would give this practice the lowest possible rating if I could. The reception team came across as unhelpful, unwelcoming and dismissive. Their attitude suggested a lack of enthusiasm for the role...

I have been struggling significantly with my mental health and have found it very difficult to access the care I need. My recent appointments have been cancelled and rescheduled multiple times,..

Absolutely the poorest experience I've had at this practice. I'm puzzled as to why they operate in this manner. I encountered lengthy wait times when calling at opening time, only to be informed..

The appointment booking system is very poor.

The service fell significantly short of expectations. The practice operates with limited availability, making it extremely difficult to reach the surgery by telephone and securing an appointment..

My prescription for mood-stabilising medication was declined as a review was needed, which I wasn't aware of. This left me without my medication for a week. The phone lines were difficult to get..

I recently visited the surgery to submit a sample. I pressed the external bell multiple times without receiving a response. After a gentleman exited the building, I applied hand sanitiser, put on my..

Excellent service based on my visit.