Central Gateshead Medical Group

I had an excellent experience during my recent visit. I had made an appointment due to significant abdominal and back discomfort and saw a clinician who conducted a thorough examination and..

I rang early in the morning attempting to schedule an appointment, but was informed that I was not listed as a registered patient at this practice, despite having attended this GP surgery on..

The reception staff were unhelpful and discourteous. Appointments were cancelled multiple times without adequate notice. There were significant delays in scheduling routine tests. The appointment..

Attended an appointment with the podiatry service today. The reception staff provided excellent assistance, and I was called through ahead of schedule. The practitioner I saw demonstrated extensive..

Getting in touch and securing an appointment has proven quite challenging, and interactions over the phone have felt unwelcoming. I was given medication for indigestion when the underlying issue..

Disappointing experience, and I've just registered here, but I'm planning to leave after the new year. During my appointment, I was told that due to my health situation the practice feels uncertain..

I was disappointed with my experience at the local medical practice. Beyond the lengthy wait times for appointments, I had reservations about the assessment and findings provided during visits. On..

I attended this practice to arrange an appointment regarding a follow-up concern from a previous procedure. When I contacted the reception team, I found their manner to be dismissive and unhelpful...

I have been a patient at this practice for a considerable time, and I have noticed a decline in the quality of care. The clinicians appear reluctant to engage with my concerns, and obtaining an..

On a serious note, there were concerns about a significant medical condition not being identified during an appointment, which subsequently required extensive hospital treatment and multiple..

A medical practice situated away from the main thoroughfare with restricted parking facilities. The surgery benefits from an on-site pharmacy, providing a convenient alternative to visiting other..

This practice has been disappointing on multiple occasions. The phone lines are consistently busy whenever I try to call, making it difficult to get through. In my experience, it ranks among the..

The medical staff are approachable, supportive and responsive to concerns. Appointments are consistently available without lengthy waits. This practice has provided an excellent standard of care..

Having to wake up early to attempt calling at the designated time only to find the line constantly engaged or unanswered is frustrating. These connection issues can persist for extended periods. It..

Spent over two hours waiting on hold only to reach number three in the queue before being told nobody was available and the call was disconnected. I have been attempting to secure a telephone..

Unable to reach the practice by telephone to speak with anyone. Difficult to book appointments, and even after receiving a message requesting an appointment to be made, unable to secure one.

I have found this practice to fall significantly short of my expectations. I would prefer to register elsewhere for myself and my young child, however other surgeries in the area are not currently..

My partner speaks very highly of their healthcare provider and has consistently positive feedback about their care.

I aged out of children's mental health services midway through the pandemic and was advised to contact my GP for a referral to adult services. I called to arrange an appointment and booked in with..

I had a scheduled appointment today at 2.15pm. I arrived and checked in at 2.10pm, but by 2.50pm I still hadn't been called in to see the clinician. When I spoke to the receptionist, they apologised..