The Exchange Surgery

Thank you Paddy, this sounds amazing

I'm not sure why I stayed with my previous practice for so long, but I cannot speak highly enough of The Exchange Surgery. The clinical team and support staff are all exceptionally knowledgeable and..

Thank you so much Sahra for your feedback, Dr Joynson was very happy to read it.

An excellent GP practice. I switched from my previous surgery because I was unable to secure an appointment for several weeks. After registering with this practice, my medical records were..

If you are looking for a healthcare professional who combines expertise with genuine empathy, I cannot recommend this practice enough. The clinician I saw has a wonderful bedside manner; their calm..

I had an extremely negative experience at this surgery. I encountered significant difficulties accessing healthcare appointments that I had arranged. There were discrepancies regarding appointments..

I found it difficult to arrange an in-person appointment ahead of time, as only telephone consultations were available. The practice operates a same-day booking system requiring arrival at 8am with..

This practice stands out as excellent compared to others in the area. The clinical staff in particular provided outstanding care and attention.

Extremely pleasant and supportive

The service lacked warmth and attentiveness.

I recently relocated to the area and was given a recommendation for this practice. I had the opportunity to visit for the first time this week and was very pleased with my experience. The..

I recently switched to this practice after being dissatisfied with my previous one. I cannot speak highly enough of this surgery. The front desk team are exceptionally welcoming and I have..

Thank you Elizabeth for such a kind review. Dr Hipps was especially happy to read it!

Thank you so much for your lovely feedback

I had a recent appointment and the healthcare professional who saw me was absolutely wonderful. They were warm, patient, and incredibly professional. They took the time to explain everything..

The nursing staff member was welcoming and provided helpful guidance regarding my health concerns.

The reception team provided outstanding service, delivering information in a friendly and welcoming manner. This represents the finest general practice experience I have encountered.

We are happy to hear we could help

We feel very fortunate to have access to such an outstanding medical practice. The reception team are wonderful and consistently helpful, while the clinical staff demonstrate genuine care and..

Dear Harry, This complaint has been investigated, responded to fully in 2019. We have followed NHS Complaints procedure and closed the complaint accordingly. We are sorry that you still..