Fenham Hall Surgery

Accessing appointments at this practice is extremely challenging. Even when health concerns appear time-sensitive, direct telephone contact with a staff member is not available. Instead, patients..

I have found the service at this practice to be disappointing. The reception team has been difficult to work with, with some staff members coming across as unhelpful and dismissive. I have been told..

I have had one excellent experience at this surgery since becoming a patient several years ago, and that was with a clinician who genuinely engaged with me and made me feel valued and heard. I have..

Unfortunately, aside from one or two members of the administrative team, the practice has significant shortcomings. Obtaining appointments proves challenging, and I have found the staff approach to..

I cannot praise this practice enough. The clinical staff members are outstanding, responsive, professional, and truly compassionate. The reception team consistently demonstrates friendliness,..

I really appreciated the care I received during my appointment today. The healthcare professional took considerable time to address my concerns and made me feel completely comfortable throughout the..

This medical practice is really good with amazing staff, and you can also get an emergency appointment on the same day. They also send you a reminder a week and a couple of days before your..

The receptionist came across as abrupt and dismissive. During my interaction, she spoke over me and prevented me from expressing myself fully. When I mentioned this, she responded defensively with a..

I have consistently experienced professionalism, courtesy, and compassion from the staff members at this medical practice. I would readily suggest this practice to anyone considering registering as..

The reception staff can be difficult to deal with, and scheduling an appointment often requires a considerable wait of several weeks or longer. Only a small number of the clinical staff members..

A wonderful clinic with a caring and accommodating team.

Absolutely wonderful friendly faces and services keep up the excellent work 👍.

Have found them to be remarkably supportive, and their extended hours service operated smoothly as well. I'm pleased to be a patient there.

Routine appointments become available at 1pm and I was advised to call at that time to secure a booking. When I phoned, I was positioned as caller number 26 in the queue. After waiting 59 minutes,..

I have been attending this practice for over a decade. During my time as a patient here, the standard of care and services provided has been excellent.

This is an excellent practice, from the front desk staff through to the clinical team who have all provided outstanding care for my elderly relatives. I have found it straightforward to receive..

I contacted the surgery this morning to inquire about obtaining documentation from my healthcare provider to submit to my employer or educational institution as evidence of my health concerns,..

I felt compelled to share my experience as I have found the appointment booking process consistently frustrating. When calling to arrange consultations for my young children, I have perceived the..

I scheduled an appointment several weeks ahead for travel-related medical preparations, and it was the earliest available slot. I arrived ahead of time, but was informed that the healthcare..

The receptionist was unhelpful and discourteous. I was unable to obtain a same-day appointment for my child and was directed to an alternative facility, which subsequently suggested I should have..