GG

Gemma G. one year ago • From Google

Rating

Excellent

Quick blood test at 1:30pm

I'm perplexed by the negative feedback, as my experience with this GP practice has been nothing short of excellent over the past year. While my interactions have primarily been administrative, such as managing prescriptions, these were previously complicated tasks that this surgery has made incredibly straightforward. Using patient access to order monthly prescriptions is seamless, and adjusting dosages via e-consult is remarkably simple. On one occasion, I submitted an e-consult on a Sunday evening and received a response by Monday midday - a level of efficiency I've never encountered before. Every GP I've communicated with has been professional, helpful, and thorough. My recent in-person blood test experience, which I approached with some trepidation due to previous negative reviews, was surprisingly pleasant. I arrived early, was quickly checked in, and although called slightly after my 1:30pm slot, I understood and appreciated the flexibility. The phlebotomist was not only efficient but incredibly empathetic, making the potentially stressful blood test completely painless. She promptly informed me about result timing, and I was finished before 2:00pm. The following day, I received my renal and liver test results, and a GP called to discuss the comprehensive blood work (and was quick to reconnect when I initially missed the call). Ultimately, I'm thoroughly impressed with this GP practice. The negative reviews genuinely baffle me. By leveraging their technological systems for booking, managing, and tracking appointments and prescriptions, the experience is seamless. The staff's kindness and responsiveness are remarkable, and the speed of e-consult responses is refreshing. Knowing I could quickly secure an appointment if needed, without the traditional 8:00am phone rush, makes this a five-star experience in my book!!!!!

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