Westcotes Gp Surgery

The service fell short of expectations. I experienced difficulties when attempting to book appointments through reception, with calls being disconnected. Following written complaints I submitted, I..

I attended an appointment at this surgery. The clinician was discourteous, and while I am currently unwell with a respiratory infection, I felt the consultation was based on test results from..

This practice ranks among the more challenging surgeries to access in the area. Attempting to reach them during opening hours proves difficult, as the phone lines are frequently engaged. When..

I would not recommend this practice. The staff appear to lack understanding of their systems and procedures. When I contacted them regarding a documentation request over a couple of days, I was..

The reception staff member's manner during my recent visit felt dismissive and unwelcoming. When I came in seeking assistance regarding my child's health concerns, I felt judged rather than..

The staff members were not particularly courteous during my visit.

I attended reception in the morning with an urgent health concern affecting my throat and voice. I explained the severity of my situation and requested to be seen by a clinician that day. I was..

Local medical practice. The team were supportive and accommodating, though all services require advance booking to be seen.

There can be challenges with the appointment system at this practice. If communication issues occur during a scheduled call, the appointment may be marked as completed rather than rescheduled,..

Excellent standard of attentive and competent care provided.

The clinician appeared disengaged during the appointment. There was no explanation provided about the process for arranging follow-up services at the front desk. The reception staff also seemed..

I have been attending this practice for several years and have consistently had positive interactions with the clinical and administrative staff. They have always been courteous and supportive..

I have been attending this practice for over a decade and have consistently found them to be very welcoming. The clinical team are skilled and the support staff are genuinely helpful and friendly.

Telephone communication could be improved

The healthcare professional demonstrated thoroughness and genuine care toward their patients, reflecting positively on the practice. Thank you for the kind feedback.

Disappointing experience overall. The phone lines are difficult to get through on, which is frustrating. It appears that external services are frequently recommended as the main alternative...

Needed to speak with a clinician urgently regarding an alternative medication because my usual prescription was unavailable, but I was told to call back on Monday and my call wasn't taken despite it..

Excellent community medical centre

I would not suggest this practice to others, as following the submission of a formal complaint, my family's registration was terminated.

The facility itself is satisfactory, with good cleanliness and organisation. However, the reception staff came across as dismissive and indifferent. They seemed unwilling to assist, even though it..