JD

Jayne D. one year ago • From Google

Rating

Excellent

Quick callback and reassuring phone reception

After experiencing illness for a week and trying over-the-counter remedies along with seeking advice from a pharmacist, I felt it was necessary to arrange a GP appointment. My concerns were growing. I called the surgery early in the morning and was pleasantly surprised to discover I was first in the queue. The call was answered promptly by a welcoming receptionist who gathered my information and provided reassuring support. I received a return call within 45 minutes offering an appointment slot. I was seen by a clinician who demonstrated thoroughness and reassurance during the examination and provided helpful guidance. This healthcare professional is a real asset to the practice. I was given a prescription without delay and managed to return home within 3 hours of my initial contact. The surgery subsequently rang to arrange a follow-up appointment to ensure my recovery was progressing well. The entire team, including receptionists (who certainly have demanding roles), clinical practitioners, doctors and pharmacy personnel, delivered exceptional care throughout. Both my partner and I have experienced this standard of service on previous occasions, so we would readily recommend this practice to others. With sincere appreciation to the whole team. You provide outstanding care and we have complete confidence in your services. Thank you. If we could award higher ratings we certainly would 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟

Broken Cross Surgery

one year ago

Wow, thank you Jayne for your fabulous review and recommendation. We always aim to provide an excellent service and we appreciate your understanding as to how difficult this can sometimes for all of our staff. I agree we have an amazing team and we also have some pretty amazing patients too.

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