Heaton Road Surgery

I have consistently had a very positive experience at this practice. When contacting them at opening time, the team are extremely responsive and arrange either a callback or an appointment promptly...

Unsatisfactory experience at this practice.

The team here demonstrates genuine compassion and attentiveness. They take time to hear what you have to say and respond thoughtfully to your needs. I'm grateful for the consistent care I've received.

Inadequate communication has resulted in a disappointing and frustrating experience. While I recognise the challenges faced during recent times, I remain significantly dissatisfied with the level of..

The medical team and front desk staff were approachable and supportive. I always felt kept in the loop without feeling patronised. The practice is quite busy, though they have recently introduced..

I requested a transfer to this practice and after two months passed without any contact from anyone at the surgery. Despite not having attended an appointment, I have decided to switch to a..

I have been a patient at this surgery for many years and have found the reception staff to be dismissive and unhelpful. I have experienced issues with medication management and have had difficulty..

Attempting to schedule an appointment by telephone resulted in an extended wait with no response from the reception team. This experience was deeply disappointing and reflects poorly on the overall..

I completed an online triage today and received a call back first thing from a clinician, with an appointment arranged the same day. The healthcare professional was lovely and managed to arrange a..

It is genuinely difficult to secure an appointment at this practice. The consistent response received is that there are no available slots. This appears to be an ongoing issue.

I have consistently received excellent care at this practice. The healthcare professionals I have encountered have been attentive, compassionate, and supportive throughout my visits. I am very..

Submitted an online consultation request earlier in the week and am still awaiting a response several days later.

This practice has not met my expectations and I would not recommend it to families with young children or elderly relatives. I found the staff approach to be unprofessional during my visits. I have..

I have been very pleased with the prompt, efficient and personal service I have received from the NHS as coordinated by my GP over the last six weeks. I was aware of my symptoms and brought them to..

I submitted an e-consult requesting a GP callback within 48 hours. I received a missed call the following day and called back promptly. The receptionist informed me that the GP had assessed my..

The staff seemed disengaged, telephone queues were extremely lengthy, and there were multiple errors in handling my enquiries.

The e-consultation service is excellent for situations where immediate in-person appointments aren't necessary, such as requesting medications as needed or exploring potential referral options. My..

This practice is difficult to access, requiring appointments to be booked well ahead of time. I was also concerned that medication was discontinued without prior consultation.

I have been experiencing a persistent foot problem and have been prescribed multiple medications without seeing improvement. The approach taken has been to continue with similar treatments rather..

It is deeply disappointing how unhelpful this practice becomes when assistance is genuinely needed. After enduring a lengthy wait for someone to answer the telephone (whilst hearing automated..