Pocklington Group Practice

I recently had a concern about my young child and contacted the practice through the app. I received a text response requesting additional information, followed by a phone call from a clinician..

An exceptionally welcoming, well-structured and streamlined practice. We feel fortunate that we seldom require appointments, however whenever we have needed to reach out, the standard of care has..

We recently switched to this practice after being with our previous one for over two decades. What a wonderful change this has been. I can genuinely say it is one of the best choices we have..

The team members here are quite supportive and accommodating.

This surgery is the lifeline of our community. A valued clinician recently retired and followed in their father's footsteps. This practice has been an asset and I personally owe my thanks to them. I..

I am a regular patient at this practice due to my ongoing health needs. Having recently relocated to the area, I can say with confidence that after experiencing many different practices over time,..

The receptionist's manner was quite unwelcoming. I don't visit the surgery regularly, so I wasn't familiar with the self-check-in process for appointments. While I was waiting, a couple of staff..

I submitted a request for a repeat prescription in mid-December and received no response, so I followed up via email a week later and got a notification through the patient portal the next day..

The online messaging feature functions effectively and responses from clinical staff arrive promptly. The entire team demonstrates politeness, efficiency and a genuine caring approach. This..

I was extremely disappointed with the level of customer service provided by this group practice. I attempted to book an appointment through the online system as instructed, requesting the earliest..

This practice is undoubtedly the finest I have ever experienced. Whenever I have required guidance or prescriptions, obtaining them has consistently been straightforward and prompt. The outstanding..

This is absolutely the best, most organised medical practice I have ever been registered at. I have needed ongoing support and reassurance following a serious health event several years ago. The team..

The practice has significant issues with record-keeping regarding patient orders and the reception team's interpersonal approach leaves much to be desired. Communication skills at the front desk..

I had a very negative experience during my visit. The staff were unhelpful and discourteous throughout my appointment. I found the overall atmosphere unwelcoming and would not feel comfortable..

The practice continues to provide excellent care to the local area, with a welcoming and approachable team.

The reception team, administrative support, and clinical staff all provided excellent care. The service was of a high standard and very helpful. I cannot identify any areas that would benefit from..

The team were accommodating and the car park facilities were convenient.

I received a comprehensive health assessment with appropriate referrals and follow-up arrangements put in place. The care I received was notably better than what I had experienced at a previous..

A significant upgrade from the previous location, featuring ample parking facilities and an on-site pharmacy for convenient prescription collection. The team has been exceptional, and the health and..

I have been registered with this practice for over three decades and I can genuinely say that throughout this entire period I have received excellent medical care. Every interaction I have had with..