Eastgate Medical Group

Excellent practice. Like most medical facilities, there can occasionally be longer waiting times during busy periods, but I have consistently received good care.

The doctors and staff at this practice are wonderful and have provided us with significantly more support compared to our previous healthcare provider. We have no complaints whatsoever and are..

The staff displayed unhelpful attitudes, and on several occasions I felt that my medical history was not properly considered. I find visits to this practice very frustrating.

The service and approach at this medical practice were deeply disappointing. Obtaining an appointment required numerous phone calls over several days, which was particularly frustrating when urgent..

The receptionist's service fell short of expectations and there were concerns about the reliability of information provided.

The staff members displayed an unfriendly demeanor. The clinical team appeared to lack understanding of medication management and relevant clinical expertise. There were concerns about whether..

All of the staff members I encountered, including those on the telephone, at the front desk, and in the clinical setting, demonstrated kindness, patience, and helpfulness. I am grateful for their..

Throughout 2021, I found myself needing to visit my GP practice more frequently than usual. Given the challenging circumstances of the global pandemic, I anticipated there might be some delays and a..

My spouse and I received our initial vaccinations approximately twelve weeks prior to writing this review. Following guidance from the NHS website and relevant health authorities, my spouse..

Outstanding surgery with a thoughtful, compassionate and highly professional approach.

Contacted the surgery for the first time following my relocation to the area shortly after 8.30am. There was a queue of 39 ahead of me. I selected the callback option and received a response..

The medical professionals and administrative team at this practice are excellent, and while scheduling appointments can occasionally present challenges, the staff make genuine efforts to accommodate..

Excellent practice with wonderfully friendly and supportive reception team members who are always available, even if there's occasionally a short wait. The clinical staff and pharmacy team are..

I was on holiday in a coastal area for a month and also in the process of relocating between regions when I unfortunately experienced a serious accident that required a two-week hospital stay. The..

I misplaced my respiratory medication in the queue system on the 20th, which has been frustrating given my existing health challenges. I was unwell and unable to obtain my prescription refill for a..

The reception staff did not provide the level of service I expected. There appeared to be a disconnect between the attitude experienced at the front desk and what I would hope the clinical team..

We are fortunate to have such a good medical practice in our area. When we needed assistance with a medication matter and required additional supplies before travelling, we spoke with the reception..

The medical staff did not seem to take my concerns seriously. Appointments frequently ran significantly behind schedule. I experienced several instances where initial assessments proved inaccurate,..

The clinical team and support staff, including those in administrative and dispensary roles, have consistently demonstrated courtesy and professionalism throughout my interactions with them. They..

Unable to reach anyone by telephone despite multiple attempts to contact the practice. When reception staff finally answered, they were unhelpful and unable to provide an appointment. Frustrated..