The Elizabeth Courtauld Surgery

Disastrous medical procedure! Constant administrative mistakes that extend anxiety and suffering due to their inability to handle a simple referral correctly.

Despite likely being understaffed and overwhelmed, the service I've encountered on multiple occasions has been far from acceptable. Having experienced tonsillitis 8 times in the past year, I'm..

Scheduling a medical consultation is incredibly challenging for those with jobs, as the clinic's approach of calling patients seems completely ineffective and impractical.

I'm not particularly fond of this medical facility, given the general atmosphere of illness, but when I've needed medical attention, it serves its purpose. After all, this is where healthcare..

A heartfelt appreciation goes out to the wonderful receptionist who stepped in and resolved my son's prescription issue for the second time, highlighting the ongoing shortcomings of Well Pharmacy...

Consistently welcoming personnel make scheduling appointments a smooth and hassle-free experience

Many are quick to disparage the triage approach, yet overlook that Halstead has experienced significant population growth from new housing developments, with this being the sole medical practice..

Deducting stars for this terrible establishment. Their phone system is completely dysfunctional, and even if you miraculously get through, there are zero available appointments. It's hardly worth..

I reach the front of the line, first in queue, and become trapped in an endless cycle of a robotic female voice expressing regret about being unable to handle my call. Frustrated, I disconnect and..

I visited my GP surgery today for a blood test, dealing with multiple chronic conditions including kidney disease, rheumatoid arthritis, and COPD, which already makes me quite frail. Upon arrival, I..

Satisfied with the assistance provided

I sincerely hope they haven't retained the same mental health nurse from the previous year! Her performance was abysmal, and she was completely unfit to provide counseling or support. An incredibly..

Immense gratitude to the prescription team - called earlier today, and by midday the medication was ready at Boots. I'm incredibly appreciative of their swift and efficient service.

Staff consistently demonstrate exceptional kindness and provide top-notch assistance. The availability of daily walk-in appointments is incredibly convenient and appreciated.

The "online triage" system is completely useless! Their response of "we have forwarded your message" has led to absolutely zero action. What's the purpose of such a pointless process?

The front desk staff displayed a complete lack of professionalism. When discussing my blood test results, which showed abnormalities, the receptionist was dismissive and unhelpful, suggesting I..

Constantly misdiagnosed, their medical expertise seems to be on par with a quick internet search. It feels like their staff might as well just consult Google rather than actually examining patients..

Attempted to book an online consultation, yet received a text notification for an in-person appointment despite being informed the patient was bedridden. Spent an excruciating 64 minutes on hold..

Would it be possible to award negative ratings? And those suspiciously glowing 5-star reviews? (I actually find them amusing!) The receptionists' terrible demeanor and complete inability to handle..

You are despicable. My friend's mental health has deteriorated, and I hold you directly responsible for your failure to schedule appointments.