Moorlands Surgery

These medical professionals stubbornly refuse to honor prescriptions from other physicians, seemingly on a whim. The leadership is conspicuously absent and unresponsive. If the rating system allowed..

Absolutely dreadful service without exception - this isn't just an isolated incident. The reception staff are discourteous and arrogant, with one being so appalling that the manager compelled her to..

I dropped by the medical center due to some worrying health issues. The front desk staff member was incredibly kind and supportive. She quickly organized an appointment for me with a physician at..

First visit to the medical facility in nearly two years, and my initial doctor's appointment since before the pandemic. Overall, the experience was excellent. The sole drawback was the mandatory..

The team was incredibly courteous and welcoming, providing top-notch service with a warm and approachable demeanor.

Since becoming a patient at this medical practice just four months ago, I've been thoroughly impressed with my experience. The staff are compassionate, supportive, and genuinely pleasant. Phone wait..

Used Ann's e-consultation service and was initially told to expect a reply by Tuesday, but by Friday afternoon, I was pleasantly surprised. A nurse reached out within 60 minutes, conducted a phone..

Medical staff seem disconnected from patient concerns, with both my spouse and I experiencing incorrect diagnoses. The front desk personnel are condescending, acting superior and displaying..

Exceptional assistance during my recent call, where the receptionist skillfully directed me to Doctor Muhammed. He was incredibly compassionate, treating me with utmost respect and helping me feel..

I consulted Dr. Cooling and was deeply frustrated by the inaccurate statements documented about me. Upon returning home, I attempted to review my medical records, only to find I had been blocked..

During my recent stay in Darlington to look after my aging, unwell parents, I've experienced nothing short of exceptional medical attention from the physicians at Moorlands Surgery. Their..

Abysmal customer care, completely disorganized and incapable of scheduling timely consultations during severe medical distress

My rating would be zero stars if possible, hence the lone star. I contacted their personnel about a death certificate midweek, and by the end of the week, no progress had been made. During this..

I've been battling osteoarthritis affecting both my hip joints, and throughout these three painful years, my interactions have been limited to digital and telephonic communication. Last year, I..

Considering the financial constraints facing the NHS, I find this medical practice provides an excellent overall service. I'd give a perfect score if not for the morning telephone booking process,..

Steer clear of this medical procedure, as the front desk staff are incredibly unprofessional. Sarah and Chloe are particularly dreadful, displaying terrible attitudes. The only tolerable..

I encountered an absolutely abysmal interaction at this medical practice. The doctor completely disregarded my gastritis symptoms, which ultimately led to my emergency room visit and subsequent..

The medical practice is a complete disaster when it comes to medication delivery and communication. Prescriptions are consistently delayed or missing at the pharmacy, and their phone lines are..

I have nothing but praise for the exceptional customer service I experienced today. The staff went above and beyond to assist me, demonstrating remarkable compassion and support. Their dedication..

My husband went for a scheduled blood test based on his appointment card for 13:20. The receptionist claimed there was no record of his current or previous appointment on 24.03.25 in their system...