JS

Jackie S. one year ago • From Google

Rating

Excellent

Quick diagnosis and helpful physiotherapy appointment

Following a period of significant knee discomfort, I attended an appointment with a GP who demonstrated considerable helpfulness and promptly arranged a referral to the physiotherapy service available at the practice. The physiotherapist proved to be extremely supportive and identified the underlying issue with impressive speed. During the same visit, I received practical guidance on managing my symptoms, was shown appropriate exercises to perform, and received an injection as part of my treatment plan. I was particularly pleased with how swiftly I was able to access care and begin my treatment journey. A follow-up appointment has been scheduled for later in the month, and I am hopeful that my prolonged discomfort will soon resolve. I am very grateful for the professional approach and compassionate manner demonstrated throughout. Additionally, I want to acknowledge that over the past year I have benefited from multiple in-person consultations at the surgery as well as a specialist nursing appointment, both of which were valuable. The practice consistently responds promptly to online consultation requests. I feel fortunate that the surgery employs a diverse range of healthcare professionals, and I have consistently found the clinical and administrative staff to be approachable and supportive.

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