The Burney Street Practice

The most abysmal healthcare experience I've ever encountered. The administrative and reception personnel are condescending, discourteous, and completely unhelpful. Don't even think about getting any..

Terrible experience! Being stuck as the first caller in line for three-quarters of an hour is absolutely ridiculous!!

Stuck on hold for nearly two hours, I've been languishing at the top of the queue for almost an entire hour, with no sign of getting through to a representative.

The appointment scheduling process is completely dysfunctional. Phone attempts were futile - staff insisted on using an online form exclusively (which seems absurd, as surely those without internet..

Spent over half an hour on hold, yet no representative ever picked up my call.

Dreadful administrative experience, with the actual doctors being quite compassionate. I encountered significant challenges trying to secure an appointment about my pregnancy concerns and was..

I'm truly grateful for the exceptional support and assistance that my daughter and I have experienced throughout our time here. This service has significantly simplified our lives and brought us..

I'd give zero stars if the rating system allowed it. The fundamental issue with this establishment is that when you attempt to contact a physician about a concern, they immediately redirect you to..

This is an absolutely terrible experience. Not only are they discourteous and aggressive, but they are completely ineffective. I strongly advise against utilizing their services unless you are..

Utterly disheartening and unacceptable treatment from what should be a professional healthcare system, the NHS has completely failed to meet even basic standards of patient care and service delivery.

Scheduling a consultation at this clinic is more challenging than terminating a Sky subscription. I've spent countless hours shuttling between phone calls and malfunctioning online booking systems...

One star due to a mixed experience. While some doctors are attentive and willing to listen, the e-consultation service falls short. The online consultation lacks thoroughness, with medications being..

Accessing medical care here is a nightmare. The front desk is pure pandemonium. Their digital platform remains equally disorganized, with zero functioning scheduling options. Just like previous..

Profoundly useless and inefficient GP

I'm thoroughly delighted with this medical practice - the online registration process was incredibly smooth, I secured an appointment on the same day I requested it, the reception staff have been..

The medical professionals are commendable, but the administrative staff and management are utterly deplorable. After being their patient for half a decade, they callously removed me from their..

Regrettably, my experience mirrors the accounts shared by numerous other patients. The e-consult platform is needlessly complicated and poorly designed. The front desk staff member displays an..

Julie and her team display a consistently unprofessional demeanor, consistently displaying patronizing and disrespectful behavior while fabricating excuses to justify ending calls. She even claimed..

Absolutely worthless and inept. I requested an urgent consultation or at least a callback from a physician due to severe rib injuries requiring appropriate pain medication. Absolutely no response!..

Unresponsive customer service with significant communication delays. Fails to contact promptly as expected.