JN

Jason N. one year ago • From Google

Rating

Excellent

Quick help for my eye and ankle

Yesterday marked my initial experience with the Anima app, and personally, it exceeded all expectations. I was dealing with an eye problem and a severely twisted ankle, which would have made visiting the clinic extremely challenging. The app's method of providing comprehensive details and photo uploads was precisely what I required. Within an hour, a wonderfully compassionate nurse called me back. She not only prescribed antibiotics but also offered additional valuable guidance, which I deeply appreciated. Having a friend retrieve my prescription, my eye has already shown significant improvement. I no longer look like I've been in a violent confrontation! While I recognize there are numerous frustrated reviews about the new system, and individual experiences vary, for me, everything functioned perfectly. I received prompt assistance without occupying a crucial in-person medical appointment that someone else might have needed more urgently. The medical staff have consistently demonstrated exceptional professionalism, kindness, and support, and this interaction was no different. My sincere gratitude to Elm House!

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