City Way Surgery
RF
Rachel F. 3 years ago • From Google
Excellent
I've had positive interactions overall. Following a personal loss, I received supportive care that significantly benefited my mental health. During the past three weeks, while dealing with an infection, I utilized e-consult and was promptly contacted and treated the same day with a comprehensive plan. While I recognize that contacting the surgery can be challenging, I understand they are managing calls from people seeking critical assistance, which inevitably creates delays. I'm confident they would address patients more quickly if possible. I recommend using e-consult online for those able to do so, as it can expedite getting the necessary help and potentially reduce phone wait times. I've personally experienced professional frustration when facing a 35-person queue. Perhaps implementing a physical counter box for non-urgent matters could help streamline communications. I notice many individuals waiting to cancel appointments or ask questions that could be handled through alternative methods. As a side note, there's a phone option specifically for appointment cancellations.
W H.