Whinfield Medical Practice

I found the service to be disappointing and unhelpful.

I've had excellent experiences at this practice and genuinely felt heard during my consultations. I would rate it highly, though I do find the building layout a bit confusing to navigate and..

The practice consistently demonstrates efficiency and helpfulness, making interactions straightforward and pleasant. All members of the team are approachable and provide good support.

I am disappointed because from early morning onwards, the phone line appears to be unavailable and consistently busy. It is frustrating to be unable to reach the practice when trying to arrange..

Unhelpful and dismissive in manner. I now feel anxious about contacting them, as I worry my wellbeing would suffer as a result. Recently, I chose to go directly to the hospital instead, as I felt it..

I have been a patient for many years and find the entire team to be fantastic and dedicated. The doctors, nurses, and receptionists are all hardworking and I would be lost without their support.

I recently contacted the surgery to request a home visit for my elderly mother, who has needed emergency department care on multiple occasions recently. Instead of arranging a visit, I was advised..

Used the online service today and received a callback with an appointment the same day with a clinician who provided excellent care. However, the reception experience was disappointing and would not..

It is a good surgery with helpful staff. However, there are occasional instances where commitments regarding administrative matters are not fully honoured as promised. This can feel somewhat..

Poor service experience. I have been attempting to arrange a medical visit for my elderly relative for an extended period. She eventually required emergency hospital care and admission, which might..

I waited on the phone for an extended period and remained first in the queue for a considerable amount of time without being attended to. The wait was disappointing and frustrating.

Excellent practice overall, however the new appointment booking system is frustrating. Despite attempting to arrange an appointment for a family member throughout the day, they remain on the waiting..

I have been attempting to contact the practice since early in the day, but the phone line has remained busy. When I eventually managed to get through, I felt the receptionist prevented me from..

I am very satisfied with the care I have received. After relocating from another practice that I found unsatisfactory, I was able to secure an appointment here without difficulty. The receptionist..

The reception team demonstrated professionalism and helpfulness. The clinical staff were attentive and patient, dedicating time to provide thorough explanations. Overall, an excellent service..

I have been a patient at this practice for many years, and I have noticed a significant decline in the quality of care. Since early 2022, I have experienced several health concerns that have..

I have found it consistently challenging to reach this surgery, whether through prolonged telephone waiting times or due to the online appointment system becoming unavailable shortly after opening...

I have been attending this practice for over two decades and consistently receive the support I require. The team members are always professional, courteous and approachable. The past couple of..

Outstanding experience, the team consistently demonstrates courtesy and willingness to assist.

Attempted to register at this practice after relocating to the area, but found the reception staff to be unwelcoming and unhelpful with the process.