Leadgate Surgery

Called the practice early in the day and received a prompt callback within an hour. The clinician discussed my concerns and arranged for medication to be available at the pharmacy for collection...

The surgery and associated pharmacy provided excellent service. A clinician contacted me by telephone in the late morning and arranged a prescription, which was subsequently delivered by the..

Wouldn't even give it a 1 star. A member of staff came out and shouted at me in the car park. Their behaviour was completely unacceptable and unprofessional.

The clinical staff and front desk team are pleasant, however I have found the process for cancelling an appointment to be quite frustrating. I attempted to get through by phone on numerous occasions..

I had a very negative experience at this practice. During a recent visit, I was asked to leave and was not provided with treatment after expressing concerns about a staff member to someone in the..

Excellent experience with outstanding communication and genuinely supportive assistance throughout.

The medical staff appeared disinterested in providing assistance, and the visit did not result in any improvement to my situation. Additionally, their manner came across as rather condescending.

This surgery has declined noticeably since some of the previous doctors left. The practice doesn't feel quite the same anymore.

I have been a patient at this practice for many years and have consistently had a positive experience. Appointments have always been readily available, typically either on the same day or the..

I had a very negative experience at this surgery. I felt the standard of care and professionalism was lacking, and I did not receive the support I needed. Instead, I encountered barriers and..

The pharmacy has been difficult to reach by telephone. As older patients who rely on prescription delivery services, we find it frustrating that calls go unanswered. This means we have to arrange..

I observed two members of staff in uniform sitting on a public bench directly outside the surgery entrance while smoking and vaping. Both were wearing their work uniforms and had NHS lanyards..

Attempted to contact the practice repeatedly without success. When a prescription was eventually provided, I encountered difficulties obtaining the medication from multiple pharmacies.

If I could give zero stars I would. If you have mental health concerns, complicated medical needs, or chronic pain conditions, it is strongly advisable to seek care elsewhere. You would receive..

Consistently thoughtful and professional in approach. A genuinely compassionate practice, and I am deeply appreciative of the care and support that has been provided throughout my time as a patient.

A well-run facility overall, though contacting them by telephone proves extremely difficult. The most effective method of communication appears to be visiting the surgery in person.

Outstanding practice in the local area. Consistently delivers excellent care.

Excellent service throughout. The staff consistently demonstrate professionalism and courtesy. Appointments are readily available without significant delays. The overall experience rivals that of a..

The staff members are consistently pleasant and friendly in their interactions. They are wonderful people to deal with.

I've only given 1 star because a lower rating isn't available. The clinical staff provided no assistance whatsoever, and neither did the administrative team. The service fell well short of..