Leadgate Surgery

Three reception staff members and three phone lines available, yet calls go unanswered? This happens even at opening time in the morning. I'm aware there's no queue system in place, so it's unclear..

The clinical staff and front desk team are pleasant, however I have found the process for cancelling an appointment to be quite frustrating. I attempted to get through by phone on numerous occasions..

Attempted to contact the practice repeatedly without success. When a prescription was eventually provided, I encountered difficulties obtaining the medication from multiple pharmacies.

The surgery and associated pharmacy provided excellent service. A clinician contacted me by telephone in the late morning and arranged a prescription, which was subsequently delivered by the..

Can't complain went to see the clinician who was a lovely person with a couple of issues, received a complete medical check, every blood test was completed with results back very quickly, a hospital..

I had a very negative experience at this practice. During a recent visit, I was asked to leave and was not provided with treatment after expressing concerns about a staff member to someone in the..

If I could give zero stars I would. If you have mental health concerns, complicated medical needs, or chronic pain conditions, it is strongly advisable to seek care elsewhere. You would receive..

I have been a patient at this practice for many years and have consistently had a positive experience. Appointments have always been readily available, typically either on the same day or the..

The pharmacy has been difficult to reach by telephone. As older patients who rely on prescription delivery services, we find it frustrating that calls go unanswered. This means we have to arrange..

Called the practice early in the day and received a prompt callback within an hour. The clinician discussed my concerns and arranged for medication to be available at the pharmacy for collection...

This surgery has declined noticeably since some of the previous doctors left. The practice doesn't feel quite the same anymore.

Excellent service throughout. The staff consistently demonstrate professionalism and courtesy. Appointments are readily available without significant delays. The overall experience rivals that of a..

A well-run facility overall, though contacting them by telephone proves extremely difficult. The most effective method of communication appears to be visiting the surgery in person.

Outstanding practice in the local area. Consistently delivers excellent care.

Attempted to register and request an urgent appointment, but encountered difficulties at the reception desk. Was asked to wear a mask despite having a health-related exemption. The clinical staff..

Excellent experience with outstanding communication and genuinely supportive assistance throughout.

I observed two members of staff in uniform sitting on a public bench directly outside the surgery entrance while smoking and vaping. Both were wearing their work uniforms and had NHS lanyards..

The practice is excellent overall, though the telephone system could benefit from improvement. It's quite difficult to get through by phone, which is somewhat surprising given that staff don't..

I had a very negative experience at this surgery. I felt the standard of care and professionalism was lacking, and I did not receive the support I needed. Instead, I encountered barriers and..

Consistently thoughtful and professional in approach. A genuinely compassionate practice, and I am deeply appreciative of the care and support that has been provided throughout my time as a patient.