Victoria Road Health Centre

This has to be among the poorest health centres in the area. The phone lines are consistently busy with lengthy waiting times, and many of the front desk team come across as unwelcoming. Even when..

I have been attempting to cancel an appointment over a five-day period, calling repeatedly throughout the day without success in reaching anyone. This experience has been extremely frustrating.

I waited on hold for an extended period simply to request a prescription refill. It was frustrating to experience such a lengthy wait time given that the task seemed straightforward. The limited..

When I initially registered at this practice, it was excellent. The clinical staff were compassionate, the administrative team were supportive, and there was a genuine sense of being heard and..

I attempted to arrange a medical visit for my elderly relative who is experiencing significant health concerns. Emergency services attended and indicated that a doctor's visit was necessary...

The practice can involve extended waiting periods, requires patients to use self-registration, and there are observations about the facilities including the restroom and prescription collection areas.

Extremely disappointing experience. A family member recently entered residential care and attempts to contact the practice have been unsuccessful. The doctors do not appear to provide visits to the..

Excellent experience with a trustworthy team.

consistently supportive and accommodating

As always I cannot fault them, great staff and great service across the board. Yes, you do have to explain the reason for your appointment, but that is now standard practice at surgeries everywhere..

This is just an initial review. I relocated from further south and completed the pre-registration paperwork ahead of my move. Upon arrival, I called to arrange an appointment and spoke with a..

Given the pressures the NHS faces, I was reluctant to share this feedback but felt it necessary to do so. You will encounter numerous comments here and elsewhere regarding the appointment booking..

Would rate lower if possible, as obtaining an appointment is extremely difficult. There is no one available to speak with, and the service is not worth recommending. The practice does not appear to..

Excellent healthcare professionals.

I have consistently received excellent service at this practice, with the clinical staff being attentive and comprehensive in their approach, and the nursing team demonstrating warmth and..

I was unable to attend an appointment due to a transport issue. When I called to reschedule, I found myself waiting in a queue behind other callers for approximately 20 minutes. I was surprised by..

Attempted to book an appointment well ahead of time but was unable to secure one.

I was notified via text message more than a week prior regarding a scheduled health review appointment. Upon arriving punctually for what I believed was the correct date, I waited for reception..

Made a significant positive difference to my health and wellbeing. The healthcare team provided excellent care and support.

A friend who had recently relocated to the area was experiencing a severe respiratory emergency. The nearest medical facility was the only option available. The receptionist declined to provide..