Cambridge Medical Group
JJ
Jp J. 8 years ago • From Google
Excellent
Visited the practice recently to register for the online medical system. I was warmly welcomed by a receptionist who guided me through completing a form, and I was able to register the entire family in approximately ten minutes. During this visit, my wife enquired about scheduling an appointment as she needed to see a clinician. The helpful receptionist advised that we should telephone the following morning at 0800hrs to request an emergency slot. Following this guidance, I called at the suggested time and was positioned fourth in the queue. My call was answered within several minutes by a courteous and empathetic member of the reception team who gathered my wife's information and arranged an appointment for mid-morning that same day. The whole process was straightforward and handled with professionalism throughout. I found that courtesy and appreciation made a genuine difference to the experience. I am grateful to the practice team for their assistance. Additionally, my wife was seen by a clinician at her scheduled appointment time and was provided with appropriate medication. The NHS represents a valuable service that deserves respect and should be valued appropriately. Thank you to the practice team for their support.
James R.