Walnut Tree Health Centre

Excellent practice with a wonderful team throughout. The online consultation system functions really well. Have consistently had positive experiences here 👍

I believe the practice is certainly making progress in enhancing its approach to patient relations and service quality. I would rate it 5 stars in recognition of these positive developments.

The clinical team has been very kind to us and has helped us through a difficult time. They have provided us with solutions and helped us with quick referrals to hospital services as well.

While general practices often receive mixed feedback, I have found the care provided here to be consistently supportive for both myself and my family member. I have been a patient since 2019 and..

This GP practice has not met my expectations since relocating to the area. Unfortunately, it is the surgery assigned to my postcode. I attempted to book an appointment by calling at opening time on..

Standard GP experience. Difficult to secure appointments unless circumstances are urgent. Limited empathy shown, with a tendency to dismiss concerns quickly regardless of how reasonably you present..

The healthcare professional I saw provided excellent care and made a significant positive difference to my experience.

Had to wait quite a while, but the care I received was excellent. I hope this indicates that things are improving at the health centre. I'm aware from community discussions that the practice faces..

Waiting times to reach someone by telephone are lengthy, typically between 40 and 60 minutes. Rather than having blood pressure checked at the practice, I was advised to purchase my own monitor and..

Extremely disappointing experience, consistently frustrating whenever I attempt to visit. Called the previous day and was informed that no further appointments were available that day, with..

I have consistently experienced outstanding care from the clinical staff, who have demonstrated genuine compassion and kindness throughout my interactions. The booking system has undergone..

Received a request to attend for a vaccination appointment. When I called the surgery to arrange this, I found myself repeatedly placed tenth in the queue, which proved unproductive. I decided to..

The team members are very approachable, though the practice's technology systems don't reflect their quality.

An appointment was offered three weeks in the future. This timeframe felt inappropriate given the new health concern that was causing worry and impacting my work capacity. I was informed that no..

My child had a health concern requiring urgent attention, but was unable to obtain a timely appointment through the usual channels. When directed to contact the out-of-hours service, the surgery..

I have struggled to understand how this facility maintains its status as a healthcare provider. The experience has been deeply disappointing. Across multiple visits, the quality of care appeared to..

Once an appointment has been secured, the staff are very friendly and welcoming. However, there are significant difficulties in reaching the practice by telephone. After navigating the automated..

If you have the option to register elsewhere, I would recommend considering that alternative. You may find it worthwhile.

Outstanding level of service provided The team here are exceptionally welcoming and approachable I have been attending this practice for more than two years and have consistently received..

I found this clinic to be quite unhelpful and frustrating. I was very let down by my experience. I called at 8am and was fifth in the queue, speaking with reception staff at 8:12am to describe my..