St Lawrence Road Surgery

I'm disappointed by the changes at this practice, which used to feel welcoming and attentive. Finding available appointments has become increasingly difficult, with the online system showing no..

Since 2021, the quality of service has declined significantly. If you're seeking a confrontational experience, this practice would oblige. The front desk team and management have been particularly..

My father has just had major surgery and needs help for 4 to 6 weeks while he recovers. I was told I’m out of their catchment area even though I’m with them and they are only 1.1 miles away and I..

The standard of care provided fell significantly short of expectations. A routine NHS procedure was declined, and this decision remained unchanged despite pursuing formal complaints procedures over..

I found the standard of care to be quite disappointing. Booking an appointment is a lengthy process, yet upon arrival the practice often appears to have very few patients present. This seems..

It is difficult to reach the practice by telephone, and there are no available appointments outside of standard working hours. A member of the reception team informed me of this limitation. This..

The team at this practice have consistently demonstrated care and compassion towards me and my loved ones. I find it straightforward to secure an appointment, and when that isn't possible, they make..

It's difficult nowadays to come across healthcare professionals who genuinely care, but I've had a positive experience here. I consistently see the same advanced practitioner, who really takes time..

I accessed their online platform to describe my concern and was informed I would receive a response within two working days. To my pleasant surprise, they contacted me very quickly by phone and..

Attempting to reach the surgery by telephone involves a lengthy wait before someone picks up the call. Getting through required considerable time. When visiting the surgery in person, the environment..

I experienced a prolonged bleeding episode that lasted approximately five weeks, which was abnormal for me as I have never experienced bleeding of this duration outside my regular cycle in my three..

The front desk staff could benefit from demonstrating greater engagement and attentiveness. The clinical team members, however, are satisfactory.

I intend to escalate my concerns to my elected representative and relevant health authorities. I am worried about a significant health issue and felt that my request to see my usual healthcare..

I was passing through the area and required urgent medical attention for a serious infection that caused significant swelling and discomfort. The practice informed me they were unable to assist due..

Like many general practices in the area, establishing a strong ongoing relationship with a clinician proves challenging. The practice remains effective for urgent cases requiring prompt assessment,..

The practice provided excellent care for my child when he became unwell at a family member's home!

What has changed at this practice? Since the takeover, it has become increasingly difficult to reach anyone by phone. This surgery previously felt like a welcoming place where clinical staff were..

Looking back at the positive feedback from earlier years, this practice operated very differently when it had a different clinical team. The standard of service has noticeably declined. Currently,..

Had a first class consultation this morning.

I scheduled an appointment a few months back and experienced a two-week wait before being seen. Upon arriving, the waiting area was quite quiet with only one other patient present, suggesting the..