Burnbrae Surgery (Haxby Group)

Have been removed from the patient list on two separate occasions without receiving any prior notification. I only became aware of the situation when trying to schedule an appointment and was..

The practice has recently changed ownership. Scheduling appointments can occasionally be challenging. Overall, the clinical staff provide good care.

The practice is quite hectic, but once you manage to get an appointment and see a clinician, your issues tend to be resolved promptly.

I have been attending this practice for approximately six years and have consistently found their service to be exceptional. They exceed my expectations in every way, and for the first time I feel..

Thoroughly satisfied with the care provided by the entire team, particularly during this challenging period. I am genuinely appreciative of the support received. Much appreciated.

I received excellent care during my visit. The team was extremely supportive and attentive to my needs.

Disappointing experience with the registration process. I have been unable to complete registration for over two weeks. The staff at the reception desk seemed either unmotivated or insufficiently..

It is extremely difficult to reach the practice by telephone. On attempting to call, I experienced a lengthy wait time while positioned first in the queue.

The initial registration process went smoothly when I joined in 2020. However, since then I've submitted two online requests for different concerns and received no response to either. On another..

This practice is extremely disappointing. Obtaining an appointment is very difficult, and when one is finally secured, the waiting time is exceptionally long.

This has been my family practice for many decades, spanning multiple generations of clinicians. After being away from the area for an extended period, my parents required medical attention for..

The practice was previously excellent, but my recent experiences have been concerning. I have reached out to the surgery on two separate occasions regarding different health matters. In both..

I submitted an online request for a telephone consultation and received a response within an hour, with an appointment arranged for the same day just two hours later. My previous experiences with..

Did not see a clinician during my visit, instead being referred to physiotherapy and given over-the-counter pain relief advice by reception staff. Found the service to be disappointing and felt my..

I once arranged a telephone appointment to go over my medication concerns, but I waited throughout the day without receiving a call back. I felt compelled to visit in person to raise this issue, and..

Called this morning following a visit to an urgent care centre over the weekend. The urgent care centre advised that I needed to see my GP as soon as possible. However, when I contacted my GP..

The waiting time for an appointment stretched to three weeks, which felt frustrating. I was informed that I did not meet the criteria for the expedited service option, leaving me with no choice but..

Excellent staff who maintain a positive and friendly demeanor despite their heavy workload. They consistently demonstrate a willingness to go the extra mile in assisting patients.

I am unable to schedule appointments at preferred times or dates, and instead must remain available by phone in hopes that a clinician might have availability to see me. The team members are..

Spent over an hour waiting in the telephone queue to contact the practice and had only progressed to third in line. The wait time was quite lengthy.