RS

Reena S. 4 years ago • From Google

Rating

Excellent

Quick response to urgent dental pain on Friday

Called 111 at 8pm on a Friday evening due to dental discomfort. Within 30 minutes I had spoken to someone and been told a dental professional would contact me within 6 hours. The call came within 10 minutes and an appointment was arranged at the dental facility for 10.45pm. A follow-up call came 25 minutes later asking if I could attend sooner, which I was able to do. By 9.30pm I arrived at the facility and was seen immediately by the dentist without waiting. The clinician performed a very thorough examination, including X-rays, tooth and gum assessment and sensitivity evaluations that I hadn't experienced before. I received treatment for the sensitivity and a prescription for specialist toothpaste. The appointment included detailed explanation of the issue and considerable additional guidance. There was no sense of rushing and I was invited to return if needed. I was so satisfied that I asked about regular availability as I would like to continue with this dentist. The entire experience from initial call to being treated was completed within an hour and a half on a Friday night, which I found remarkable. The speed and quality of the service was impressive. I don't frequently use NHS services beyond occasional GP visits and had never used this service before, but I found myself very grateful for its existence and the staff who operate it. The experience left me feeling fortunate and appreciative of the healthcare provision available.

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