RC

Rob C. 3 years ago • From Google

Rating

Average

Quick responses improved my experience

I initially experienced difficulties with the practice when I first joined and posted a lower rating online earlier in the year, as there were issues with my prescription request and hospital correspondence going missing, followed by a paper prescription being prepared for collection when I had specifically asked for an electronic version, and I wasn't notified about this. However, after being a patient for six months, I feel it's appropriate to update my assessment to a more positive rating. The practice has since demonstrated prompt responsiveness to my online appointment requests and the clinicians I've consulted on two separate matters have provided good care.

Haxby and Wigginton Health Centre

4 years ago

Dear Mr Cohen, I am sorry you have had cause to complain. I have asked my deputy manager, Nicole Zannikos, to contact you to investigate this further and find out what happened, with a view to getting your medication sorted out. We can also check if your hospital discharge letter has been received yet. Julie Lund, General Manager

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