Parc Canol Surgery
GG
Gareth G. 9 months ago • From Google
Bad
25/08/2025 I want to express my gratitude to the receptionist who helped address my issue last Thursday. Thank you for arranging an on-call doctor to see my father, who was subsequently diagnosed with double pneumonia, admitted to hospital, and is now recovering. Thank you so much!!! The receptionist who initially spoke with my mother just before my call, who adamantly refused to take any action, would have faced serious legal consequences had the outcome been different. Your blatant disregard and offensive attitude towards my mother was shockingly negligent. You must understand that, despite likely lacking training in 1. Customer interaction (which is painfully obvious) and 2. Any medical knowledge whatsoever, you are dealing with people's lives where mistakes can be fatal. Treat every call with the utmost importance, or risk facing legal repercussions for your callous approach. 14/02/2023 The fact that the 'entitled' receptionist spoke condescendingly is absolutely unacceptable. It must be understood that as patients/customers, we deserve respect. The initial call message states all calls are recorded for training purposes - perhaps management should actually listen and implement proper training. Who is overseeing these arrogant receptionists? Despite only calling 1-2 times annually, the service quality remains consistently poor.
Recl R.