KA

Kamal A. 11 months ago • From Google

Rating

Bad

Racism and Poor Service at Medical Centre

Wood Lane Medical Centre has proven to be an unsatisfactory GP surgery in our experience. Regrettably, I must highlight that we have encountered instances of racism at the reception desk, where several elderly female staff members seem to have a bias against individuals of color. On one occasion, when I attempted to schedule appointments for myself, my wife, and our daughter—three in total—I was met with the response that “you are a pain.” It is shocking for anyone working in reception to refer to a patient in such disrespectful terms. Each visit left me feeling quite uneasy due to their demeanor; however, there is one young English woman at the front desk who stands out as warm and welcoming. Despite this positive interaction, we ultimately decided it was best to switch GPs, and I am pleased with our new healthcare provider.

Other reviews for Woodlane Medical Centre