The Oakley Surgery
OC
Ophelia C. 9 months ago • From Google
Bad
I arranged an appointment for a colleague and was profoundly shocked by the conduct of the two white receptionists working that day. Their approach was extremely unprofessional and appeared to demonstrate clear racial prejudice. They were audibly mocking and ridiculing ethnic minority patients, communicating aggressively, and seemingly deriving satisfaction from the obvious distress of an unwell individual in the waiting area. A gentleman, who seemed to be of South Asian descent, had been waiting for more than an hour with his unwell children and ultimately was not even seen by a physician. What was most alarming was the staff's treatment of him — they were contemptuous, hostile, and even laughed at his evident suffering. The total absence of empathy and basic human decency was deeply troubling. The experience of being at this medical practice and interacting with the reception staff was overwhelmingly uncomfortable and intimidating due to their inappropriate and deeply disrespectful demeanor. I strongly caution others against using this facility — no individual should endure such treatment while seeking essential medical assistance. The reception staff appear fundamentally unhappy in their positions, which regrettably manifests in their interactions with patients. Instead of maintaining professional standards, they channel their personal frustrations onto vulnerable individuals seeking care. They have cultivated a toxic and aggressive environment, particularly targeting patients from ethnic minority backgrounds, frequently Speaking condescendingly and demonstrating a blatant lack of compassion and basic human respect. Do not even initiate a discussion about the practice manager.
Donna B.