Tilehurst Village Surgery
CC
Cleversaz C. 3 years ago • From Google
Bad
I switched to a different medical practice nearby due to the extreme difficulty in securing appointments. My rash was 'diagnosed' over the phone four separate times, and they consistently refused to see me until after the fourth ineffective prescription and my persistent insistence. During my eventual consultation, the male doctor made inappropriate remarks that left me feeling deeply uncomfortable. However, he did promptly diagnose my condition and finally prescribed medication that worked, after I'd already wasted around £40 on ineffective treatments. Had they examined me initially instead of requesting photo submissions, I wouldn't have incurred such unnecessary expenses. It's utterly ridiculous that they attempt phone diagnoses when a physical examination is clearly required. Their appointment system is fundamentally broken, and the receptionists display zero empathy. Whatever happened to the ability to schedule appointments in advance? Why is everything restricted to same-day booking? My partner remains registered with them and is perpetually told to 'call back tomorrow' as they have no available slots. He urgently needs medication but is consistently brushed off and instructed to email or reschedule. He called at 7:59am before they were open, then called back a minute later to find himself 30th in the queue!! How is this even possible? After 20 minutes, he was still 28th in line and was forced to disconnect. When he eventually got through, no appointments remained. It's a complete disgrace and a significant obstacle to receiving medical care. Calling 111 appears to be the sole method of reaching anyone. The entire system requires comprehensive restructuring. I absolutely cannot recommend this practice.
Sam B.