PP

Paris P. 4 years ago • From Google

Rating

Bad

Rash Ignored at 8am, Dismissed at 4:45pm

This medical facility is an absolute embarrassment to healthcare professionals, and if I could rate them lower than zero, I would. My son developed a widespread rash on his back, and when I called at 8am to schedule an appointment, I was told no face-to-face consultations were available that day and was asked to send photos - which I did. The doctor rang me at 4:45pm, suggesting I take my son to a pharmacist to examine the rash. I demanded a proper medical examination, but they promised to call back about an appointment and never did. I persistently tried contacting them, only to have a receptionist tell me to bring him in just before 6pm, with merely 10 minutes' notice - completely impractical! While a couple of excellent doctors work here, they are undermined by horrendous management and receptionists who overstep boundaries by demanding detailed medical information before granting appointments (a clear violation of patient confidentiality!). Unsurprisingly, I will be transferring my entire family's medical records to another practice as soon as possible. My advice: steer clear of this practice at all costs.

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