Brunton Park Health Centre

The service fell short of expectations. While the team members were pleasant, the unpredictable nature of appointment availability was frustrating. The practice website suggests the option to book..

UPDATE: Approximately 1.5 years on and my experience remains unchanged - the reception team appear indifferent to patient needs, prioritising other matters over appointment availability. I have..

I have found this practice to be unsatisfactory compared to others I have been registered with. The appointment system appears problematic, with patients arriving early in the morning only to be..

I’ve had a very positive experience with this GP surgery. The staff are always friendly, helpful, and respectful, whether you’re speaking to reception or seeing a clinician. Appointments are..

To be honest, I don't think this is just an isolated issue with one clinician, but the service felt ineffective. I called on a Friday to arrange an appointment for a medication review and was..

Absolutely shocking experience at this practice. I had to switch from my previous doctors after relocating to this area. Given my ongoing health complications, I was very disappointed by the stark..

I am a family member providing support for my elderly relative's healthcare from afar. The warmth and attentiveness shown by the reception team and clinical staff has been excellent, and I would..

An excellent medical practice where the team demonstrates genuine commitment and consistently makes a strong effort to provide assistance.

The reception team experience was disappointing. A member of the reception staff was perceived as dismissive and condescending during a phone interaction with a family member who had previously..

The reception team demonstrated exceptional helpfulness and warmth. Although I initially struggled to secure an appointment slot, the staff showed great flexibility and presented me with multiple..

I've had a difficult experience with my GP practice over the past year. When I was going through a particularly challenging period with my mental health, I tried repeatedly to secure an appointment..

Excellent practice overall. While scheduling routine appointments can sometimes be challenging, the team consistently prioritises urgent cases and responds promptly when needed. The clinical staff..

It has been difficult for me to secure an appointment at this practice, which is disappointing.

Recently registered with this health centre after relocating to the area. I was concerned about switching practices as my child requires ongoing medication and receives specialist care elsewhere,..

Getting an appointment proves to be quite challenging. The online consultation tool requires 5-10 minutes to complete, yet consistently concludes with a message stating that a safe assessment cannot..

The practice provided outstanding care across all departments, including clinical staff and administrative personnel.

I have been a long-standing patient at this practice. The service provided has consistently been excellent throughout my time here. The staff have demonstrated genuine care and have made a..

I have consistently had positive experiences at this practice. The team took my concerns seriously and made a timely referral that led to early detection of a significant health condition. Since..

Difficulty obtaining appointments and extended waiting times when calling the practice.

I have attended the walk-in centre on Ponteland Road far more frequently than my registered practice. The appointment system requires calling at 8 each morning, as advance bookings are not available..