Goldington Road Surgery
AV
Andrew V. 3 years ago • From Google
Excellent
Like all aspects of life, not everything at medical surgeries will go exactly as we might hope, and experiences will vary from person to person—some positive and some less so. It's important to remember that the staff working in these facilities are there to support us and are human beings, not machines. Mistakes can happen, and things don't always go smoothly. The team doesn't intentionally cause frustration or delays; they work hard under considerable pressure and challenging circumstances every single day. Like many other surgeries, they do their best. So approach your visits with patience and be a cooperative patient. Over the past couple of years, I've had to contact the surgery several times regarding various health concerns and have been met with remarkable support on each occasion. I also attended an emergency appointment and was seen an hour after my scheduled time. Was I frustrated? Yes. Was I annoyed? Yes. Did I consider leaving? Yes. But I didn't, as my impatience was really the issue, something we all experience from time to time. I'm glad I stayed because I was given the opportunity to fully describe and explain my condition. I was treated with genuine kindness and compassion, and the staff gave me considerable time—time that was likely meant for the next patient—yet I never felt rushed or pressured. I did try to move things along myself, aware that someone else was probably waiting, as these delays have a ripple effect. This is an exceptionally busy surgery doing their best during difficult times, so please be kind, patient, and understanding with the staff. That's the very least they deserve. Remember, they are helping you, so help them too.
Jane W.