Hill Brow Surgery Pms Practice

I received a missed call from the reception desk requesting that I return their call. After attempting to do so, I found myself waiting on hold for an extended period. The telephone system appears to..

My experience with this practice has been quite frustrating. My son was diagnosed with an infection and a prescription for medication was issued, but when I contacted two different pharmacies several..

Excellent care provided to vulnerable older patients. We were consistently updated throughout and had the chance to raise any concerns or queries. The approach was consistently considerate and..

No longer serving its intended purpose. It would be simpler to arrange veterinary care for a pet.

Goodness me. They've introduced an automated phone system. It's really not fit for purpose. I struggled to get past the name entry stage. I attempted this multiple times but it repeatedly..

Attempted multiple times today to reach the practice to request a callback, but was unable to get through. The line was consistently busy and I was unable to speak with anyone. This was very..

It is extremely difficult to reach the practice and arrange an appointment through available contact methods.

Attempting to reach this practice proves frustrating. They encourage online booking, but the system appears unavailable consistently. Telephone contact is equally problematic—calls enter a queue..

This practice requires serious review as it does not appear to be functioning adequately. The appointment system is deeply frustrating. There seems little benefit to having clinical staff when it is..

Called on behalf of a family member with a long-term condition and despite being under considerable pressure, the reception staff member was exceptionally accommodating and managed to schedule a..

Received excellent service, the wait before being seen was reasonably brief, and I was seen at the scheduled time. I was satisfied with the guidance provided regarding my concern. Currently awaiting..

I recently visited the surgery for a medication review and was feeling very anxious beforehand. However, the doctor (Dr Patel) I saw was incredibly welcoming, friendly, and professional from the..

I experienced a lengthy wait to secure an appointment, which was subsequently cancelled by the practice the day prior through an automated message. Upon reaching out to arrange an alternative slot, I..

This practice appears to have left a patient with a chronic condition without necessary medication due to difficulties reaching someone by telephone.

Attended an appointment on 17 June regarding my mother who had recently been discharged from hospital following a respiratory infection. The hospital discharge documentation indicated that a blood..

I relocated to the area at the start of the year and joined the practice immediately. I have found the surgery to be excellent in every way. Whenever I have required an appointment, whether with..

Whenever I contemplate contacting this surgery about anything, I experience considerable anxiety. 1) I have serious doubts about whether their telephone lines are adequately staffed during stated..

I found the service to be quite disappointing overall. The level of care provided fell short of what I would expect from a healthcare setting. I felt that I was not treated with the consideration and..

This is not my GP. I accompanied my 18-year-old grandson to an appointment he had been asked to attend. We had a brief wait of around 15 minutes, which was perfectly acceptable. The clinician who saw..

My family was registered at this practice and I found the service disappointing. I spent considerable time on hold trying to book an appointment for my child. It appears the practice may be..