MM

Meri M. 3 years ago • From Google

Rating

Excellent

Reception actually calls back when they promise to

I don't know what I would do without this GP practice on Grove Road. All the doctors without exception are wonderful. As a single parent with my young daughter, over the years I've faced numerous medical emergencies and needs, and this practice has always been there for us and consistently provided excellent care. I would have struggled significantly without their support. My daughter enjoys visiting the doctors and always looks forward to her appointments. She particularly appreciates the doctors she sees regularly, who are caring, kind and attentive. They listen carefully and do their best to help. Most importantly, they take time to listen and work towards the best possible outcomes. The nursing staff are excellent and always available to help, managing follow-up screenings and offering good services. They also make follow-up calls and provide support for elderly patients. Consistency is key to their approach. The reception team is the best I have experienced in the UK. They actually call you back when they say they will. They always assist in the most helpful way possible, listen to your concerns and do their best to help if they can. I feel fortunate because they do an amazing job. I'm very lucky to have access to such excellent GP services given the challenging state of public services in the UK. It seems everything is falling apart, but this practice has maintained high standards and genuinely tries to provide excellent care to families and local people. It's a privilege nowadays to see the same doctor more than once. Consistency in care is difficult when you see a different doctor each appointment, but this practice ensures continuity. When my daughter was seriously ill and emergency appointments weren't available, they always found a way to see her because she's a child. They never miss an opportunity to provide care. I'm always grateful for this. All the doctors are supportive and work with you to provide the best care. My daughter receives a sticker at every visit and has been fortunate to see the same doctors since her birth, which has been wonderful for her.

Other reviews for Grove Road Surgery