Saville Medical Group (Newbiggin Hall)

The reception team, pharmacy staff, and nursing team are wonderful, and the majority of the clinical staff provide excellent care. However, my recent appointments with a couple of the clinicians..

I have been attending this medical practice for many decades and throughout my time as a patient, all members of the clinical and administrative team have consistently demonstrated professionalism..

The practice would be satisfactory if they maintained their scheduled contact arrangements. I have experienced multiple instances over recent weeks where arranged telephone consultations did not..

I switched to this practice after more than six decades with my previous surgery and I believe the clinician and team here are excellent.

Of all the medical practices I have attended throughout my life, this surgery has been my most disappointing experience. The reception staff frequently seem unclear about procedures and processes,..

I am a newly registered patient. The reception team did not appear interested in hearing my concerns and came across as lacking in empathy. They ended the call before I had the opportunity to ask..

I attempted to secure an appointment for over a month before finally being seen today. When I initially contacted reception, I was informed that no slots were available. After explaining that I had..

I have experienced repeated issues with prescription requests for my family members not being processed or sent through to the pharmacy. This has been particularly concerning given that one family..

Giving this a 1 star as I have found it extremely difficult to obtain an appointment. Being instructed to ring on the day for availability and then waiting on hold for an extended period is..

I genuinely don't know how come this surgery has only 3.1/5 stars. At least for me, I had an excellent experience. The receptionist who answered the phone was very kind and patient. She kindly found..

The practice now has on-site car parking, which is beneficial for those who find access challenging. The newer premises offer considerably more space compared to the previous location. During my..

I switched from my previous practice because appointments were consistently difficult to obtain. After joining my current medical group, I have had the opportunity to test their appointment system...

The receptionist's manner was unhelpful and created a negative impression. The overall experience at the surgery was disappointing due to interactions with the front desk staff, who came across as..

Called to request an appointment and was informed that no slots were available, even when looking ahead several weeks, and was directed to contact an alternative service or attend a walk-in centre..

Excellent medical professionals, highly recommended. The staff are attentive and the ability to book appointments in advance is incredibly convenient. The reception team are friendly and supportive...

Disappointing experience overall. I found the consultation unhelpful and felt the clinician's approach was dismissive. Several of the medical staff seemed uncertain in their roles. The only staff..

I have been attempting to secure an appointment for several weeks now. Each time I contact the practice, I am advised to ring back early the following morning. When I do call at that time, I find..

It can occasionally be challenging to secure an appointment with a physician, as consultations are often conducted by nurse practitioners instead.

This practice has been extremely difficult to access. Despite arriving early in the morning, appointments are consistently fully booked. On the rare occasions when I have managed to see a clinician,..

If it were possible to give a negative rating, I would do so without hesitation. I have attended this practice throughout my life. As another patient has previously noted, this surgery operates in..