Central Gateshead Medical Group

If you receive a referral to this practice, I would not recommend attending.

The practice has multiple clinicians available and is responsive to patients who communicate their requirements clearly. I requested a change of clinician due to a personality mismatch, and this was..

The entire team is exceptionally welcoming and dedicated to their work. One clinician in particular demonstrated outstanding commitment to patient care and made a genuine effort to assist with my..

Registered at this practice three weeks ago. Called this morning requesting a same-day appointment and was offered one shortly after. Arrived for the appointment and was seen promptly. The clinician..

Getting in touch and securing an appointment has proven quite challenging, and interactions over the phone have felt unwelcoming. I was given medication for indigestion when the underlying issue..

Would give a lower rating if possible. I have been attempting to contact the practice for an extended period, but the phone lines consistently appear unavailable. Meanwhile, the reception staff seem..

Unable to reach the practice by telephone to speak with anyone. Difficult to book appointments, and even after receiving a message requesting an appointment to be made, unable to secure one.

Extremely disappointing experience. I was informed several months ago that I would require certain tests and imaging, and was assured an appointment would be arranged. However, the appointment..

Pleasant healthcare facility, though appointment scheduling can take a while xxx

This practice has provided me with excellent care from the moment I arrive. The entire team, including both administrative and clinical staff, has been outstanding. The nursing team in particular..

On a serious note, there were concerns about a significant medical condition not being identified during an appointment, which subsequently required extensive hospital treatment and multiple..

The recent triage system has some limitations. Appointments can still be booked in advance through the online platform, but upon arrival it may be reassigned to a different type of appointment..

I attended this practice on behalf of a family member who required referral documentation for two mental health support organisations located nearby. The practice declined to complete the necessary..

Would have given no stars as the service was disappointing. After experiencing a urinary tract infection, I was informed I would need to wait over a week for an appointment. When I attempted to use..

I previously lived in the Gateshead area and was registered with this practice. Getting through by telephone proved extremely challenging, requiring numerous attempts before reaching the automated..

I rang early in the morning attempting to schedule an appointment, but was informed that I was not listed as a registered patient at this practice, despite having attended this GP surgery on..

I had a scheduled appointment today at 2.15pm. I arrived and checked in at 2.10pm, but by 2.50pm I still hadn't been called in to see the clinician. When I spoke to the receptionist, they apologised..

Looking at the critical feedback, I wonder if some reviewers have had experience with other GP practices for comparison. The front desk team are approachable and consistently demonstrate a helpful..

The clinical staff I have encountered have consistently been pleasant and courteous. However, the practice is significantly hindered by appointment availability and the demeanor of the reception..

I found the experience of trying to arrange a telephone consultation at this surgery to be very frustrating. Despite being advised that an appointment was necessary, I was unable to get through when..