SS

Samantha S. 4 years ago • From Google

Rating

Bad

Reception and staff attitude left me upset

I had a really frustrating experience during my ultrasound appointment. When I arrived, I felt the staff member at reception was quite dismissive. Once I was in the scanning room, the clinician asked why I was there, and after I explained, they performed a basic scan but said they couldn't see anything clearly. I mentioned that I found the procedure uncomfortable, similar to other tests I've had done, which is precisely why my GP had referred me. The clinician acknowledged that such procedures can be uncomfortable but then stated they wouldn't proceed with a more detailed internal scan because they felt it would cause me pain and wouldn't be worthwhile. I left feeling very upset and angry about how the appointment was handled. I couldn't help but feel that because my appointment was later in the day, the staff were rushing through it to finish their shift, even though I desperately needed answers to my health concerns. The whole experience felt dismissive and unprofessional.

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