PD

Peter D. 9 years ago • From Google

Rating

Excellent

Reception answered quickly and staff genuinely listened

Although it has been around two and a half years since I moved to a different practice, the medical centre on Vassall Road continues to stand out as not only the best GP surgery I was fortunate enough to register with during the three to four years I lived in the area, but genuinely a memorable and easily recalled 'BEST EVER' GP surgery I have ever had the good fortune to register with. The clinician there was not only genuinely attentive, respectful and knowledgeable; whenever my partner needed or asked me to attend an appointment with them or provide support, they demonstrated patience, engagement and genuine interest in understanding not only what I had communicated, but ensuring my partner felt listened to and agreed with everything I'd said, whilst also taking the time to allow them to add, change or correct anything I'd relayed. The surgery then continued to be invaluable some months later, assisting with everything from identifying and suggesting a new medication for my increasingly severe seasonal allergies that worked effectively with no side effects, to producing several letters to support and assist me with making a benefits claim, and as evidence for the local council after a decision regarding my housing circumstances, and even continued to communicate and cooperate alongside another organisation after I'd accessed their services and technically was no longer within the surgery's catchment area. I have had more than one GP surgery immediately terminate care, so I was extremely grateful for their assistance during a very difficult period for me. On one occasion, they even facilitated issuing a prescription for me to collect within just a couple of hours of my calling and explaining the urgency and need for an extended supply. This contrasted sharply with the surgery I registered with once I'd secured new accommodation, where it took a full week from first calling, involving multiple attempts, waiting over ten minutes for anyone to answer the phone, only to encounter staff who appeared unfamiliar with a repeat order I'd requested days earlier, with even the local pharmacy having to call on my behalf the day before.

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