Park Lane Surgery
Simon T. 4 years ago • From Google
Bad
Reception attitude improved after initial struggles
Wow, every time I call or visit I seem to encounter difficulties. The reception team and one particular member of staff within the pharmacy appear to view non-local patients unfavourably. My interactions with them have felt quite formal and unwelcoming. Most recently, there was an issue with my prescription not being available, and I was advised that this was due to insufficient notice being provided beforehand, though the prescription remained unavailable regardless. *update My experience has improved considerably, and I now feel much more welcomed. The reception team deserve recognition for the better service I have received. 4*
I was surprised by the earlier review! One of the clinicians at this practice is a pleasant, patient-focused professional. My mum and I have been impressed by their calm and caring approach. Another..
Park Lane Surgery
Jenny A.
Since relocating, I was apprehensive about switching to a new practice. However, I must commend the entire team for the outstanding care I have received over the past year. I feel fortunate to have..
Park Lane Surgery
Robert S.
I feel fortunate to have access to such quality care. When I learn about the experiences other family members are having at different locations, I find myself even more grateful for the service I..
Park Lane Surgery
verna P.
This is by far the best medical practice I've attended. The entire team demonstrates genuine helpfulness and friendliness, consistently making an effort to go above and beyond in meeting patient..
Park Lane Surgery
Lindsay L.
This is a fantastic practice with polite and helpful reception staff who ensure appointments are scheduled promptly. The overall service is excellent. I was seen by a clinician who was kind, caring..
Park Lane Surgery
David M.
An excellent practice with a high standard of care from all members of the team.
Park Lane Surgery
Gill G.
Absolutely amazing surgery, the clinical staff have to be among the best I've ever seen. The nursing team is exceptional and provides outstanding care. I can't fault the whole practice. Even the..
Park Lane Surgery
Sam B.
The team here is incredibly supportive and accommodating, particularly those working at the front desk. This is an excellent practice that demonstrates a genuine commitment to patient care. The..
Park Lane Surgery
Gary C.
I have been attending this surgery for the majority of my life, spanning several decades. Over time, I have observed what appears to be a disparity in the level of service provided, with those..
Park Lane Surgery
Ryan M.
The medical professionals here are excellent, and while appointments can occasionally be challenging to secure, that's a common issue across the NHS. The pharmacy team and reception staff are..
Park Lane Surgery
Peacefulldogsdontfly 1.
I recommend this surgery. The clinician I saw was excellent. I cannot really comment on the other clinicians.
Park Lane Surgery
Simon T.
Wow, every time I call or visit I seem to encounter difficulties. The reception team and one particular member of staff within the pharmacy appear to view non-local patients unfavourably. My..
Park Lane Surgery
Aaron T.
The entire team demonstrates a friendly and supportive approach. They are a real asset to the NHS.
Park Lane Surgery
S T.
I'm unable to modify my earlier feedback. That said, I should acknowledge what went well. The reception team performed excellently and deserve considerable recognition for their service.
Park Lane Surgery
K T.
This surgery is absolutely fantastic. I am waiting for a procedure and my initial appointment has been postponed several times over a number of months. Due to the level of discomfort I experienced,..
Park Lane Surgery
Rob S.
I have been a patient at this medical practice for a considerable period of time, and they have supported me through both positive and challenging periods in my life. Every clinician I have..
Park Lane Surgery
Ken H.
I can only speak highly of the staff at this surgery, who proved to be most helpful, professional and caring throughout my time as a patient. When I registered in late 2020, I was managing several..
Park Lane Surgery
Gill B.
I have always had a positive experience at this practice. Any concerns I have had are quickly put at ease through the treatment and advice provided by both the clinical and nursing staff, which I..
Park Lane Surgery
Anthony L.
Excellent service. I've attended appointments a couple of times recently and found the clinician to be very thorough and helpful. They actually listened to my concerns. The pharmacy staff and..
Park Lane Surgery
Margaret W.