Beaumont Park Medical Group
Rachel M. 2 months ago • From Google
Bad
Reception attitude made me leave after decades
After being a patient for over 41 years, I have recently decided to leave this surgery. The clinical staff are wonderful when you manage to secure an appointment with them. Most of the reception team are pleasant, though there is one individual whose demeanor I find particularly problematic. Her attitude comes across as unwelcoming, and I have observed her displaying frustration in front of waiting patients in ways that seem inconsistent with the caring values the practice should represent. It appears she may be unhappy in the role. I have had mixed experiences with the advanced practitioners I have seen. One was excellent, while another's approach I found off-putting. One practitioner in particular came across as somewhat dismissive and made me feel judged regarding my use of pharmacy services. It is disappointing that this surgery has declined from what it once was. The standard of care and attention to detail no longer feels as thorough as it previously did, and I worry about the potential consequences for patients going forward.
It's now early evening and the surgery is due to close shortly, yet the phone lines have already been disconnected. This seems rather unusual given there is still time remaining before the official..
Beaumont Park Medical Group
Nigel G.
I'm puzzled by the unfavorable feedback. As someone with a background in critical analysis, I tend to scrutinize things carefully, but having attended this practice regularly over an extended period..
Beaumont Park Medical Group
Steven S.
Demonstrated a high level of professionalism throughout.
Beaumont Park Medical Group
Gary S.
The service provided fell significantly short of expectations. The reception staff appeared dismissive and unhelpful, routinely redirecting patients to alternative services for minor concerns rather..
Beaumont Park Medical Group
Emma R.
This practice should not continue operating. There appears to be poor coordination among team members. My daughter received incorrect assessments on multiple occasions and was prescribed medication..
Beaumont Park Medical Group
Steven P.
My main concern with this practice relates to the reception staff member I spoke with. When I contacted them regarding an urgent prescription matter after a delivery issue, I felt the response..
Beaumont Park Medical Group
Ian T.
I have experienced good quality care at this surgery, however accessing appointments and maintaining continuity with the same healthcare provider from previous visits has become increasingly..
Beaumont Park Medical Group
Caroline T.
I have been attending this surgery for the last two decades and have consistently been satisfied with the care I have received. My regular clinician is exceptionally caring and sympathetic; they..
Beaumont Park Medical Group
Denise D.
Called at 11am, following the morning assessment process, regarding an unwell child. Received a callback and triage consultation with clinical advice within sixty minutes, along with a subsequent..
Beaumont Park Medical Group
Rachel M.
After being a patient for over 41 years, I have recently decided to leave this surgery. The clinical staff are wonderful when you manage to secure an appointment with them. Most of the reception..
Beaumont Park Medical Group
SUSAN C.
I have been with this practice for twenty five years and they are amazing. The clinician has supported my family through difficult and positive times, and I am very grateful for their care.
Beaumont Park Medical Group
Kirk T.
Wonderful individuals who demonstrate genuine compassion. I have consistently felt listened to and the care I have experienced from the team here has been truly supportive and uplifting. I am..
Beaumont Park Medical Group
Lee F.
I found the interactions with staff to be dismissive and unhelpful across several years of attempting to use this surgery. My most recent visit was the deciding factor in switching to a different..
Beaumont Park Medical Group
Ashleigh C.
I experienced very poor service and felt the care provided was inadequate. I recently received a diagnosis via voicemail from a clinician I had never met before, which was concerning. Additionally,..
Beaumont Park Medical Group
Dad D.
Update July 25 - I was reassured to see that the recent CQC inspection findings aligned with my own experience of this practice. I found this to be a deeply unsatisfactory practice with significant..
Beaumont Park Medical Group
Tom P.
I find myself uncertain whether to focus on the unwelcoming attitude from the front desk or the insufficient attention I've received from most of the clinical staff at this practice. If you have..
Beaumont Park Medical Group
paul b.
The new practice manager has provided exceptional support that exceeded my expectations during recent consultations. I am very grateful for their assistance.
Beaumont Park Medical Group
Joseph F.
I have experienced frustration on multiple occasions with the reception staff showing a lack of willingness to assist. When I explained that I had been advised to seek immediate help if my symptoms..
Beaumont Park Medical Group
Andrew M.