RM

Rachel M. 2 months ago • From Google

Rating

Bad

Reception attitude made me leave after decades

After being a patient for over 41 years, I have recently decided to leave this surgery. The clinical staff are wonderful when you manage to secure an appointment with them. Most of the reception team are pleasant, though there is one individual whose demeanor I find particularly problematic. Her attitude comes across as unwelcoming, and I have observed her displaying frustration in front of waiting patients in ways that seem inconsistent with the caring values the practice should represent. It appears she may be unhappy in the role. I have had mixed experiences with the advanced practitioners I have seen. One was excellent, while another's approach I found off-putting. One practitioner in particular came across as somewhat dismissive and made me feel judged regarding my use of pharmacy services. It is disappointing that this surgery has declined from what it once was. The standard of care and attention to detail no longer feels as thorough as it previously did, and I worry about the potential consequences for patients going forward.

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