MH

Mark H. 6 years ago • From Google

Rating

Bad

Reception attitude made registration difficult

Haven't completed registration yet as I visited to collect the registration paperwork and found the reception staff's demeanor quite off-putting. The forms request information that appears to be for statistical purposes only, which I'm uncomfortable providing, and they're asking for an email address that I'm not willing to share. The form also indicates they will share data with various parties, which I feel raises consent concerns. I submitted the forms to see if the experience would improve. Since then, I've noticed the reception experience varies depending on which staff member I interact with. During my visits, I've felt that some staff members have been less accommodating, and I've experienced what felt like a lack of understanding regarding my needs. I've had previous negative experiences with certain healthcare providers that have made me hesitant about my care going forward. Given the difficulties I've encountered during the registration process, I'm uncertain about continuing as a patient here. The overall experience has been frustrating, and I have concerns about how the practice handles patient interactions and data management. I would welcome improvements in how the practice treats all patients, and I intend to provide feedback about my experience.

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