AR

Anthony R. one year ago • From Google

Rating

Bad

Reception attitude needs improvement here

I have been a patient at this practice since birth and am now 45 years old. Today, I felt the receptionist spoke to me in a condescending manner when I enquired about some findings from my blood work. I had to search online afterwards to understand what had been discussed, as the explanation provided was unclear. I found the attitude towards my genuine questions to be unhelpful. I have fond memories of previous staff members who provided excellent service. I also want to acknowledge a staff member who came on shift and assisted me promptly after I had experienced a lengthy wait, which I greatly appreciated. Their kindness made a significant difference to my experience that day.

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